SKY TV Technician visits

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Oblivian

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#3336798 28-Jan-2025 21:59

Appears to have been some further late afternoon follow up stories as they released an update to investors

https://www.stuff.co.nz/business/360562094/sky-tvs-dying-satellite-causing-issues-viewers

Sky said it was aware that “a growing number” of customers had experienced intermittent signal disruption in the weeks following that move.

“Sky is working with individual customers to remedy these issues, and has increased its operational capacity in both customer care and in-field services to take every step within its control to ensure customer needs are met.”

https://www.nzx.com/announcements/445728

Dealing with the loud ones. While hoping 156E is up in time and don't need to re-align for D2 changes to fix the rest?

Apsattv

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#3336822 28-Jan-2025 23:15

None of these "news" pieces addressed the actual issue. Its not the fact the satellite is wobbling it was set like that mid last year.. the problem only affects a few people whos installs are not optimum or had dud lnbfs and that the new contracters are not showing up to fix customers issues.

tweake

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#3337035 29-Jan-2025 17:38

Apsattv:

None of these "news" pieces addressed the actual issue. Its not the fact the satellite is wobbling it was set like that mid last year.. the problem only affects a few people whos installs are not optimum or had dud lnbfs and that the new contracters are not showing up to fix customers issues.

depends on how many is a few. a lot of people have "not optimum" installs (it was even a scam some installers did at one point). i doubt their training has gotten any better.

i have no idea if its a case if a lot of people effected and the installers can't get around them fast enough, or they are paid so little its put on the back burner until they are out that way on another job.

RunningMan

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#3337041 29-Jan-2025 17:46

There's 2 threads now basically discussing the same issue. See https://www.geekzone.co.nz/forums.asp?forumid=106&topicid=318127

RNZ has covered this with Sky: https://www.rnz.co.nz/news/business/540282/falling-short-customers-told-they-should-get-sky-tv-discounts

Sky TV said it expected about 5 percent of its Sky Box customers, or 20,000 to 25,000 had been affected by the inclined orbit of the satellite

tcabw

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#3337050 29-Jan-2025 18:19

RunningMan:

There's 2 threads now basically discussing the same issue. See https://www.geekzone.co.nz/forums.asp?forumid=106&topicid=318127

RNZ has covered this with Sky: https://www.rnz.co.nz/news/business/540282/falling-short-customers-told-they-should-get-sky-tv-discounts

Sky TV said it expected about 5 percent of its Sky Box customers, or 20,000 to 25,000 had been affected by the inclined orbit of the satellite

You're dead right! I opened this thread to complain about the fact that SKY administration schedules technician appointments which entail waiting on site (or in my case travelling 120km to the site) for a phone call to say what time they are coming. Any decent organisation would, if they found they were not able to keep that appointment, text or phone to say they were not coming and when they realistically expect to call. I raised this point with SKY help and it was ignored. It would be nice if a few of the press releases publicised this issue, especially as a number have had re-scheduling 2-3 times. A lot of waiting for a non existent phone call.

The thread as morphed and I'm happy for it to be closed..............

Tony C

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kiwifidget

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#3337051 29-Jan-2025 18:19

It could be more than 5%.

Sky notified me a while back to say my place failed a test for the new satellite.

Then a while later, another email saying yahoo they had fixed it in the background and I was all good to go.

But it wasnt, still no signal on 888.

I tried telling them this but didnt make any headway.

There could be others who think they are ok based on what Sky said, but havent actually checked 888 themselves.

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Spyware

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#3337056 29-Jan-2025 18:23

kiwifidget:

It could be more than 5%.

Sky notified me a while back to say my place failed a test for the new satellite.

The 5% refers to D2 reception, the test referred to Optus 10 reception, two different things. Optus 10 is not being used given test results.

Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

Oblivian

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#3337057 29-Jan-2025 18:26

Sky's CEO has fronted/ appeared on one news apologising tonight.

(And herald have run a premium with someone wthos done the standard on and off again script before claiming being advised march 1st booking)

Apsattv

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#3337168 30-Jan-2025 02:28

i reckon skys 888 test proved that a huge percentage of customers would need lnb swaps. Hence they ditched the idea as they don't have the ability to handle it.

Buckchoi

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#3337966 1-Feb-2025 09:23

Sky customers affected by dying satellite to get credit

Linux

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#3337967 1-Feb-2025 09:35

Apsattv:

i reckon skys 888 test proved that a huge percentage of customers would need lnb swaps. Hence they ditched the idea as they don't have the ability to handle it.

lnb swap done about 3 months ago and still having issues

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