I have a customer that is thinking of getting Igloo.

I have experienced numerous problems with the Igloo service when installing the unit including buggy operation and issues with registering the set-top box but would like to get an opinion from an end user perspective.

Does anybody have any advice on weather this is a good compromise between freeview and sky or would they be better to stick with one or the other? How good is the time-shift via the USB?