I initially called last week Thursday and got a hold of a very rude representative that told me that theres nothing any one can do since this was booked from my remote. I asked to speak to a supervisor and was told that he will put a request in to have one call me "but the supervisor will tell me the same thing anyway". Of course I did not receive a call.
In my defence firstly I didn't even know what UFC was until it appeared one my bill. Secondly I was advised by 3 out of the 5 people I have spoken to so far that I must have entered the PIN code to book this, I am the only person who knows what this PIN code in this house and would have known if I booked a PPV. Thirdly on the night of the PPV I wasn't even here!! The show was on Sunday 24th Feb, I went out of town on 22nd and came back on 25th. The one person told me thats weird because I would have had to actually turn the channel on for at a least a split second to be "actually charged", which means that someone would have had to break into my house, not stolen any of our Ipads, laptops, tvs etc, but just come in and watched this PPV event.
Today was the 5th time I have called trying to speak to a supervisor and keep getting promised that one will call, but this representative told me that you don't need a PIN code to book anything and that 4 screens will come up with notifications before it gets charged, she even said that "if you were blind and didn't know what you were doing you could still book it without the PIN code". She also said that it doesn't matter if you watched it or not you would still get charged.
Clearly their Call Center staff dont have the same information and the supervisors seem not to care at all, or not to ever be around.
Surely there has to be a way to see how this was actually booked, or what went wrong, because if you could just buy stuff with one button without any PIN prompts then people would be making mistakes constantly and would just have to pay because SKY clearly has no way of investigating this.
I dont even know how to make a "complaint" to them because being advised by one of their staff that I could lodge a complaint on the website this would go through to the supervisors that never seem to be around. The other option is to complain about a programme which is not the case.
So I am just suppose to deal with charges that appear on my account, call 5 times and not get a response, and just keep paying if this happens again?