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5 posts

Wannabe Geek


Topic # 115095 13-Mar-2013 18:34
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I have received a charge for *UFC* PPV on my last bill which I am trying to dispute but SKY is not being helpful at all and I can't seem to speak to someone with some actual authority to do anything

I initially called last week Thursday and got a hold of a very rude representative that told me that theres nothing any one can do since this was booked from my remote. I asked to speak to a supervisor and was told that he will put a request in to have one call me "but the supervisor will tell me the same thing anyway". Of course I did not receive a call.

In my defence firstly I didn't even know what UFC was until it appeared one my bill. Secondly I was advised by 3 out of the 5 people I have spoken to so far that I must have entered the PIN code to book this, I am the only person who knows what this PIN code in this house and would have known if I booked a PPV. Thirdly on the night of the PPV I wasn't even here!! The show was on Sunday 24th Feb, I went out of town on 22nd and came back on 25th. The one person told me thats weird because I would have had to actually turn the channel on for at a least a split second to be "actually charged", which means that someone would have had to break into my house, not stolen any of our Ipads, laptops, tvs etc, but just come in and watched this PPV event.

Today was the 5th time I have called trying to speak to a supervisor and keep getting promised that one will call, but this representative told me that you don't need a PIN code to book anything and that 4 screens will come up with notifications before it gets charged, she even said that "if you were blind and didn't know what you were doing you could still book it without the PIN code". She also said that it doesn't matter if you watched it or not you would still get charged.

Clearly their Call Center staff dont have the same information and the supervisors seem not to care at all, or not to ever be around.

Surely there has to be a way to see how this was actually booked, or what went wrong, because if you could just buy stuff with one button without any PIN prompts then people would be making mistakes constantly and would just have to pay because SKY clearly has no way of investigating this.

I dont even know how to make a "complaint" to them because being advised by one of their staff that I could lodge a complaint on the website this would go through to the supervisors that never seem to be around. The other option is to complain about a programme which is not the case.

So I am just suppose to deal with charges that appear on my account, call 5 times and not get a response, and just keep paying if this happens again?







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  Reply # 781204 13-Mar-2013 18:37
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How much is the charge?



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Wannabe Geek


  Reply # 781209 13-Mar-2013 18:42
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$25 which is not going to break anyone's bank, its still the point of it all.

 
 
 
 


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  Reply # 781210 13-Mar-2013 18:46
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I was just making sure it was not $2 or some very small amount


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  Reply # 781211 13-Mar-2013 18:49
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Unplug your Sky box from the phoneline if you don't want PPV. Nobody can book anything then unless they call the 0800 number.





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Wannabe Geek


  Reply # 781217 13-Mar-2013 18:56
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Thanks, I will definitely do that

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  Reply # 781240 13-Mar-2013 19:08
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My STB has never been plugged in the phone line for 2 reasons. You state the first, and the second is that it does not work over VoIP. In about 8 year I have never had any issues booking over the phone. Wonder what will happen when they enable to network port.




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  Reply # 781249 13-Mar-2013 19:33
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Have you changed the default Pin number on your Sky box from 0000 ?



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Wannabe Geek


  Reply # 781252 13-Mar-2013 19:34
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Yes I did change it to one that only I know

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  Reply # 781354 13-Mar-2013 22:58
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I've got it so i have to enter pin code, to do pay per view.

It's in settings somewhere. Think by default it's off, so only have to press select to confirm purchase unless turn pin on.

Also it could've been purchased days before event started, if other people in house and doesn't need pin.



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  Reply # 781356 13-Mar-2013 23:03
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rugrat: I've got it so i have to enter pin code, to do pay per view.

It's in settings somewhere. Think by default it's off, so only have to press select to confirm purchase unless turn pin on.

Also it could've been purchased days before event started, if other people in house and doesn't need pin.


As far as I remember I have had to enter a PIN in when purchasing other things in the past. But as I've mentioned that one of the representatives told me that I would have to actually turn that channel on for at least a split second to get charged, and the other tells me that I would have been charged as soon as I book it. So which one is it? I'm still convinced that I didn't ever book this at all.

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  Reply # 781358 13-Mar-2013 23:25
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Go to the key symbol to the left of sky one. Press select from tv picture to get this to come up.

Then if you arrow down there's set password and ppv limit.

I don't know if booking it without changing to the channel charges, but i thought if you had something booked on decoder it will change to that channel by itself, except the mysky ones.

Probaby best to just unplug phoneline and book stuff online or 0800.

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