Sky link not connecting sky box to internet

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Pippymint

7 posts

Wannabe Geek

#233402 14-Apr-2018 18:04

Myskyhdi

Modem = Spark HG630b

Problem = No connection to internet with either manual or automatic settings.

When we first got the skylink box everything would connect but only while the tv was on. If we switched the tv off and came back the next day the internet to the skylink box would be gone and I would have to reset everything the same way you do when you first set up the box. But eventually even that didn't work/ I even assigned an IP address etc for it and although it said connection was ok Ondemand would say no connection. Also something I have noticed is the skylink setup says in one of it's steps to select your network and don't forget passwords are case sensitive. Well I don't have that option on my screen only Automatic (DHCP) or Manual. Their picture shows actual network connections like what you would have if you were trying to connect to a modem.

Any chance this has anything to do with authentication mode, mines set to WPA-PSK/WPA2-PSK (and encryption mode is TKIP+AES)

I contacted sky and they said have you turned it off and on again (!!!??!!) Even though i gave them a detailed list of what I had tried to make it work. They have sent me a new skylink box but that it doing the same thing as the other one.

I have done a search on geekzone and found a few threads about this but no real solutions apart from resetting the skylink box which does nothing for me. Anything else I can try?

Sky said to get in touch with them if the new sky box didn't work but after their last helpful suggestion I wanted to see what the true experts thought.

TIA.

Pip

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3106 posts

Uber Geek

Lifetime subscriber

#1996169 14-Apr-2018 18:44

I've posted about it before, I can't keep Sky box with Sky Link connected either.

The Sky Link will not allow static IP to be assigned to it, only DHCP.

Problem is if modem decides to give Sky Link a different IP number, the Sky Link continues to use old IP address, it won't change to new one.

And then if another device gets assigned same IP number, kaboom, one gets knocked off.

Turning modem off and on is usually temporary fix, though sometimes in Sky Box settings have to reset Sky Link and set it up again so that it will accept new IP address.

Edit: I'll have a play later, sounds like you've done those things. Also after resetting sky link, open a semi hidden panel front right of mysky box, press red button to reset Sky box. It'll take about 5 minutes to boot back up again, then try setting up Sky Link again.

rugrat

3106 posts

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Lifetime subscriber

#1996173 14-Apr-2018 19:17

I plugged mine in and it's working, wasn't couple of months ago when last unplugged.

It has IP of 192.168.1.67 and settings in modem agree with it.

In manual settings with Sky Link there's no arrows on the DHCP to set it to off, there is when using Ethernet connection.

I'll keep an eye on it, and if it screws up (which it has in past) see what it takes to fix. My lease in modem is 1 day.

Under the Ip address though it has " IPv4 addressing type: Static"" where other devices have the word DHCP below IP address, it was assigned by DHCP, so there's something strange about way sky link does IP address's

tripp

3848 posts

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#1996177 14-Apr-2018 19:46

Unplug and network cord from the skybox and plug it back in.

rugrat

3106 posts

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Lifetime subscriber

#1996241 15-Apr-2018 00:24

The Sky box has been in standby and turned back on

Now the modem under home network, lan devices thinks the sky box is using 192.168.1.69

Yet in Sky Box settings under internet connection it's showing as 192.168.1.67

It's still working fine, but router will think 67 is clear, and when it gives it out to another device that is when it will stop working.

Pippymint

7 posts

Wannabe Geek

#1996582 15-Apr-2018 19:08

I don't know which IP address the router has assigned it as mine doesn't give any details about connections. Restarting modem etc didn't work. Still at drawing board stage. If I assign as IP adress the router doesn't seem to see it.

Spyware

3761 posts

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Lifetime subscriber

#1996593 15-Apr-2018 20:00

Bin the skylink and try another device as a wireless client (either that or run a cable).

Pippymint

7 posts

Wannabe Geek

#1996595 15-Apr-2018 20:17

Cable doesn't connect either. Have emailed sky to tell them to send a courier bag for both sky link devices.

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Spyware

3761 posts

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Lifetime subscriber

#1996616 15-Apr-2018 20:58

If running cable to router also produces no result then the issue would be with the mySky, the cable or the router and NOT the skylink.

Wash

57 posts

Master Geek

#1997020 16-Apr-2018 13:33

Power supply issues inside the MySky boxes can cause its ethernet port to either not work or be unreliable. The capacitors in the power supply don't work as well as they age, resulting in too much noise in the power for ethernet to work correctly.

I had that with my previous box, the lights would show a connection but it could never communicate with the network to acquire an IP address etc. Switching out the MySky box fixed the issue immediately.

Handsomedan

7281 posts

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#1997904 17-Apr-2018 15:25

My Sky link often just stops working.

My solution to make it reconnect is to unpug it from the power and then plug it back in after 30sec.

Works every time. It's rubbish kit and the service is pretty ordinary, so I rarely care these days.

Handsome Dan Has Spoken.
Handsome Dan needs to stop adding three dots to every sentence...

Handsome Dan does not currently have a side hustle as the mascot for Yale

*Gladly accepting donations...

Pippymint

7 posts

Wannabe Geek

#1997942 17-Apr-2018 16:08

I'm way past the point of turning it off for 30 seconds and then back on again. That used to work. Nothing works now. I've asked Sky to send a courier bag so they can have them both back since there is no point us having them.

rugrat

3106 posts

Uber Geek

Lifetime subscriber

#1998017 17-Apr-2018 18:51

If cable is not working, you probably need to get tech out.
I haven’t had any issues with Ethernet only Sky Link.

Pippymint

7 posts

Wannabe Geek

#1998571 18-Apr-2018 13:52

Sky have contacted me to say they are replacing the decoder. And as a show of goodwill they are wavering the $50 charge. So this should be the end of the saga.

fe31nz

1228 posts

Uber Geek

#1998974 18-Apr-2018 21:03

Pippymint:

Sky have contacted me to say they are replacing the decoder. And as a show of goodwill they are wavering the $50 charge. So this should be the end of the saga.

Ha! I always gives me a laugh then someone waives a charge like that. It is their equipment, it is faulty, so there is no question that they should be paying to fix it, not you. And even if you had paid for the decoder and owned it, if they sold it to you they would need to repair or replace it under the CGA. Frankly, I think telling you that they waived a charge is probably a breach of the Fair Trading Act. There never was any charge to waive.

richms

28168 posts

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#1999028 19-Apr-2018 00:01

Good will to not fix their broken junk at your cost? Ahahaha. FFS good one sky.

Richard rich.ms

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