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Ben



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Topic # 30892 24-Feb-2009 21:22
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I thought you guys on this forum might be interested in this.

I've been really frustrated by Sky's "Alerts" service spamming me with emails, and have asked a couple of questions through their online help system (here http://tr.im/gICa). I thought I couldn't log in, but then a friend of mine typed in MY email, and got to my questions. There is no password option.

It doesn't take a massive leap to guess the CEO's email (John Fellet), or perhaps the Web Development Manager from linkedin (Fernando Battaglia), and you can log in and view and ask any questions.

The possibilities for spamming, or discovering people's emails and account details are pretty huge.

Totally nuts. My writeup here: http://www.ben.geek.nz/sky-television-a-lesson-in-frustration/

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  Reply # 197865 24-Feb-2009 22:10
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Most sites that use custhelp.com require you to create an account with password. Air NZ are one example of this.

Ben



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  Reply # 197900 25-Feb-2009 06:50
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I would imagine that the preferred setup for custhelp is to use a password. I can't believe Sky isn't using one.

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  Reply # 197902 25-Feb-2009 06:55
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I emailed them about this a few weeks ago, but never got a reply. I guess they're not too concerned about it.

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  Reply # 197903 25-Feb-2009 07:00
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Amazing.  I wonder if the "help" questions turning up under the CEO's account will prompt them to make changes?

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  Reply # 198112 26-Feb-2009 00:03
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lol, they seem to be failing to take much notice....

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  Reply # 198211 26-Feb-2009 13:07
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Not surprised.

The Sky website is below average at best for a company such as Sky TV and needs a serious makeover. When Sky Online was launched, I recall Sky's spokesperson Tony O'Brien saying that they are working on a new website with many new features (online billing, etc)

They are definitely taking their time.





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