SKY Recordings Failing

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Fog

372 posts

Ultimate Geek

#319396 21-Apr-2025 14:05

I need some help please. My late wife used to do all the recordings on our SKY White Box and I am having trouble. I have tried to record several programs

and they have all said Recording Failed". I am pretty sure that I am undertaking the process correctly. Is there anything I should try before I contact sky

which I dread.

Spyware

3761 posts

Uber Geek

Lifetime subscriber

#3366214 21-Apr-2025 14:33

You may have to go into Planner and delete old recordings first as drive may be full.

Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

Fog

372 posts

Ultimate Geek

#3366264 21-Apr-2025 15:00

Thanks. The drive is nearly empty.

rprosser

35 posts

Geek

#3366321 21-Apr-2025 20:41

We have the same problem. I contacted Sky & was told that it's a software (firmware?) issue that they're working on. They gave me discount for the next month to cover the function not being available.

Fog

372 posts

Ultimate Geek

#3366357 21-Apr-2025 23:30

OIC. Thanks for that information. Which is the best way to contact sky these days.?

Goosey

2829 posts

Uber Geek

Subscriber

#3366419 22-Apr-2025 07:06

Fog:

OIC. Thanks for that information. Which is the best way to contact sky these days.?

email, they don’t have a free phone number anymore (unless you want to pay for a toll call / use your free minutes via mobile).

(their contact details are on the monthly bill)

but first, you probally want to get tough and start deleting shows you don’t need anymore.

Fog

372 posts

Ultimate Geek

#3366436 22-Apr-2025 08:23

I appreciate your help. Cheers.

Asteros

252 posts

Ultimate Geek

#3366449 22-Apr-2025 09:49

I recently got good customer service via their live chat.

https://help.sky.co.nz/s/contactsupport

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Fog

372 posts

Ultimate Geek

#3366524 22-Apr-2025 15:32

Asteros:

I recently got good customer service via their live chat.

https://help.sky.co.nz/s/contactsupport

Fog

372 posts

Ultimate Geek

#3366525 22-Apr-2025 15:33

I found this approach satisfactory also. Thanks.

LifeSteala

91 posts

Master Geek

#3366597 22-Apr-2025 20:02

I just called Sky to explain our recordings have failed. Additionally we're experiencing getting the message that "we're switching to the internet connection", not once, but perhaps 15-20 times since the switch.

We went through several troubleshooting steps. Then we're told a technician will need to come and have a look. Then we're told, if there's no fault with the equipment, we will be charged $100 +GST. And, maybe our box might need to be replaced.

I'm not happy with being told I could be charged a fee. Clearly the Sattelite has changed, therefore there are teething issues. Are they serious?

Meanwhile, Sky keeps raising their prices too. I am however getting a refund only on the "recording" function, but that's about it.

LifeSteala

91 posts

Master Geek

#3368194 28-Apr-2025 11:08

An update: Sky Tech came by and replaced a part by the Sattelite dish on the roof and we're back to a fully functioning box.

turangiterror

3 posts

Wannabe Geek

#3370239 3-May-2025 20:29

Likewise, I've been having trouble both recording, losing recordings and when I record successfully screen often goes dark on replay.

Support is useless; I spent 90 minutes on the phone with no resolution this afternoon. will escalate this tomorrow as to be paying good money, and not being able to record this evening (Saturday), NRL, Chiefs vs Hurricanes, one favourite hunting show, and losing this morning's Miami GP is unacceptable.

Over the last three weeks I've been travelling a lot, but when home I've powered down, disconnected input, etc, I find Sky tech support unknowledgeable and unhelpful.

Sky sucks!