The July issue didn't appear so I rang them and they sent another copy to my service address, not my Postal address (where they normally sent Sky bills, mags and other comms to).
About midway through July I get my original Skywatch, but it was returned to sender from an address I've never lived at.
I rang Sky and they assured me this would not happen again and all future comms would come to my Postal address.
The August issue didn't appear so I rang them and repeated the same story.
Yes we've only got two addresses loaded for you, and everything should be sent to your postal address.
But where has my mag gone for August.
Hang on, we've got an "Other Address", loaded with the mysterious never lived at address.
I've never lived there, so how did it get into their systems?
The excuse was that when they change systems and consolidate databases then the datamatching sometimes combines address details for similar names into one record.
A bit strange considering that in all the time I've been with Sky I've only ever had two service addresses and two postal addresses, and neither of these had been the third "Other Address" that they've recently started to send my SkyWatch too.
So if your SkyWatch has disappeared since July, ring Sky and get them to check the "Other Address".
If they're got one loaded and it's somewhere you've never lived and they're sending stuff there, get them to remove it immediately.
On the hypothetical picture, is this a breach of the Privacy Act?
Trusted
Chorus NZ
