Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


13 posts

Geek


Topic # 64700 20-Jul-2010 19:39
Send private message

Is anyone else having issues since the upgrade with scheduled series link recordings disappearing from the upcoming recordings?  every night the mysky seems to have forgotten to record things the following day.. so the wife is having to check each day that they are all staying in the list of upcoming recordings.

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
872 posts

Ultimate Geek
+1 received by user: 142


  Reply # 354147 20-Jul-2010 19:52
Send private message

Yes, we have experienced this problem and so, apparently, have numerous other MySky customers. The answer is to do a "soft" reset by pressing and holding the red button alongside the decoder card. We had to repeat this operation 3 times before it worked, and then we had to reprogramme the series link programmes again. The series link function now seems to work properly. Apparently, it's not recommended to disconnect the decoder from the power to do a reset, which often works when other electronic gear gets locked or malfunctions!

Remember, however, that if you have a daily programme, such as the news on series link, the entry in the planner only shows for the current day. The entry for the subsequent day only appears when the current day's programme starts recording (or has completed recording).

Regards
Fred

346 posts

Ultimate Geek
+1 received by user: 25


  Reply # 354190 20-Jul-2010 21:14
Send private message

A soft reset fixed it for me but not before I missed several series linked recordings. Sky need a boot up the arse. Surely they can test updates better than this. Also as soon as they found out they could have sent an email. They have no problem sending promotional material so why not tell us about a cockup rather than trying to keep it quiet.

98 posts

Master Geek
+1 received by user: 11


  Reply # 354223 20-Jul-2010 22:18
Send private message

Aah!  So that was our problem!  Thanks guys.

271 posts

Ultimate Geek
+1 received by user: 5


  Reply # 354225 20-Jul-2010 22:24
Send private message

+1 for the boot up the arse....




Mark Ascroft
Wellington


33 posts

Geek


  Reply # 354352 21-Jul-2010 09:36
Send private message

Lol was just going to raise this today. So that fix has worked for everyone?

182 posts

Master Geek
+1 received by user: 11


  Reply # 354362 21-Jul-2010 09:49
Send private message

I was wondering why some of my shows weren't series linking properly lol

Thanks for the tip on the soft reset frednz, it worked a treat for me. I wonder how long it's going to take for people to realise it's not functioning, until they start missing some of their shows? Sky could have been a bit more proactive...

669 posts

Ultimate Geek
+1 received by user: 53


  Reply # 354394 21-Jul-2010 10:39
Send private message

Yip I had the same problem, going home to try the soft reset.

Thanks

872 posts

Ultimate Geek
+1 received by user: 142


  Reply # 354468 21-Jul-2010 13:25
Send private message

jen1001: I was wondering why some of my shows weren't series linking properly lol

Thanks for the tip on the soft reset frednz, it worked a treat for me. I wonder how long it's going to take for people to realise it's not functioning, until they start missing some of their shows? Sky could have been a bit more proactive...


Thanks, it was only when we started missing the news that I thought it was time to investigate! But here's an odd thing, although David Letterman's "Late Show" is on every afternoon at 4pm on Prime, it doesn't respond to a series link request. I wonder why a daily show can't be "series linked"?

Regards
Fred

2078 posts

Uber Geek
+1 received by user: 230

Subscriber

  Reply # 354483 21-Jul-2010 14:07
Send private message

tkr001: Surely they can test updates better than this. Also as soon as they found out they could have sent an email. They have no problem sending promotional material so why not tell us about a cockup rather than trying to keep it quiet.


It's not going to happen.

Sky are a monopoly and will charge you as much as they possibly can while delivering the worst service they can get away with.

The only kick that will make them listen is if lots of people start cancelling their subscriptions.

467 posts

Ultimate Geek
+1 received by user: 100


  Reply # 354490 21-Jul-2010 14:21
Send private message

We had the same problem, called up Sky, not sure if it worked the first time so might have to try and reset it again.

346 posts

Ultimate Geek
+1 received by user: 25


  Reply # 354585 21-Jul-2010 19:05
Send private message

graemeh:
tkr001: Surely they can test updates better than this. Also as soon as they found out they could have sent an email. They have no problem sending promotional material so why not tell us about a cockup rather than trying to keep it quiet.


It's not going to happen.

Sky are a monopoly and will charge you as much as they possibly can while delivering the worst service they can get away with.

The only kick that will make them listen is if lots of people start cancelling their subscriptions.


Yeah a monopoly created by Jim Henson!

476 posts

Ultimate Geek
+1 received by user: 2

Subscriber

  Reply # 354594 21-Jul-2010 19:34
Send private message

OMG same issue, was starting to get really P"d off, kept reseting every day. Dont know how many programs I have lost out on.

255 posts

Ultimate Geek
+1 received by user: 11

Subscriber

  Reply # 354624 21-Jul-2010 21:31
Send private message

Thanks had just noticed tonight my future viewing was looking a bit skinny

7 posts

Wannabe Geek


  Reply # 354703 22-Jul-2010 00:58
Send private message

I'm glad I'm not the only person with the problem. I've seen some people say that your recordings get deleted when you do this reset, though. Does anyone know if that's true?

262 posts

Ultimate Geek
+1 received by user: 11


  Reply # 354721 22-Jul-2010 06:53
Send private message

Bussani: I'm glad I'm not the only person with the problem. I've seen some people say that your recordings get deleted when you do this reset, though. Does anyone know if that's true?


No, resetting the box (soft with the red button or hard by pulling the power) shouldn't do anything to recordings unless they were corrupted to the point that they couldn't be played anyway.

There's a background process on the box that manages series links and looks for upcoming recordings. It can get hung up by bad data from the headend, which might have come from a failover between servers. It's unlikely to be related to the recent software update per se. Restarting the decoder software restarts the process and lets it pick up the upcoming recordings.

You shouldn't have to restart multiple times, but it may take a while for recordings to appear as the series link data is cycled out over time, and isn't just a linear list, as links for future episodes are clustered around the schedule time for previous episodes, for example.

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Targus set sights on enterprise and consumer growth in New Zealand
Posted 13-Aug-2018 13:47


Huawei to distribute nova 3i in New Zealand
Posted 9-Aug-2018 16:23


Home robot Vector to be available in New Zealand stores
Posted 9-Aug-2018 14:47


Panasonic announces new 2018 OLED TV line up
Posted 7-Aug-2018 16:38


Kordia completes first live 4K TV broadcast
Posted 1-Aug-2018 13:00


Schools get safer and smarter internet with Managed Network Upgrade
Posted 30-Jul-2018 20:01


DNC wants a safer .nz in the coming year
Posted 26-Jul-2018 16:08


Auldhouse becomes an AWS Authorised Training Delivery Partner in New Zealand
Posted 26-Jul-2018 15:55


Rakuten Kobo launches Kobo Clara HD entry level reader
Posted 26-Jul-2018 15:44


Kiwi team reaches semi-finals at the Microsoft Imagine Cup
Posted 26-Jul-2018 15:38


KidsCan App to Help Kiwi Children in Need
Posted 26-Jul-2018 15:32


FUJIFILM announces new high-performance lenses
Posted 24-Jul-2018 14:57


New FUJIFILM XF10 introduces square mode for Instagram sharing
Posted 24-Jul-2018 14:44


OPPO brings advanced technology to the smartphone market with new device
Posted 24-Jul-2018 09:20


Hawaiki Transpacific cable ready-for-service
Posted 20-Jul-2018 11:29



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.