Why does Sky make me record repeats of a programme on Series Link...

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kiwipearls

411 posts

Ultimate Geek
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Topic # 86789 13-Jul-2011 16:55

I'm getting quite annoyed at this.

I have a few programs I record on myskys series link, but it also records the repeat screenings of the same show - so I end up having the show recorded twice. Which takes up more space.

I can't delete the second one before it is recorded as it will delete the whole tv show from existence in my planner.

It is currently doing it for America's Next Top Model.

Is there a way Sky could stop this from happening?

"In the real world as in dreams, nothing is quite what it seems" - The Book of Counted Sorrows

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CYaBro

2958 posts

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Reply # 492968 13-Jul-2011 17:01

I know with MediaPortal you can set it to not record episodes with the same title but I haven't seen the title of an episode used along with the actual program name in our EPG here in NZ.
Well not often anyway.

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sbowness

182 posts

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Reply # 492972 13-Jul-2011 17:09

Contact their Customer Support and complain. They give each programme some form of ID number and what's happened is that they have have not separated out each iteration of the same programme. It occasionally happens with UKTV/NatGeo etc which repeat the same programme a few times each day.

kiwipearls

411 posts

Ultimate Geek
+1 received by user: 7

Reply # 492982 13-Jul-2011 17:24

I will contact them. But it is silly we have to do that.

Surely their staff watches tv too and should notice this mistake themselves.

"In the real world as in dreams, nothing is quite what it seems" - The Book of Counted Sorrows

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mattwnz

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Reply # 492985 13-Jul-2011 17:30

Tivo doesn't do that, so it is possible for PVRs not to do it.

keewee01

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Reply # 493123 13-Jul-2011 22:56

It's not only us then! We had several series linked items that we were getting the following replay for. Usually on Prime, UKTV, and the Box

scorpiworld

192 posts

Master Geek
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Reply # 493150 14-Jul-2011 00:38

Share your pain with series link picking up repeats, nothing worse when they do a Discovery special and you have 10 or more repeats in 1 day recorded!

I understand the series link technology and information transmitted in the signal to the box is very limited and simple, it has no bandwidth / intelligence to differentiate between a repeat and original episode. What information is transmitted and logic applied in the box, I am not sure of, but it is sure frustrating. Would be great if a Sky Tech could comment and explain, we all know they read these forums!

A "solution" if you can call it that would be to upgrade to the 1TB box to avoid running out of space, but you still have the annoyance of selecting each programme, checking if it a repeat and deleting it.

As another person suggestion phone Sky and complain / raise a fault and get it logged, Sky may review the faults once year and decide this issue is worth fixing if enough people complain.

kiwipearls

411 posts

Ultimate Geek
+1 received by user: 7

Reply # 493190 14-Jul-2011 07:59

scorpiworld:

A "solution" if you can call it that would be to upgrade to the 1TB box to avoid running out of space, but you still have the annoyance of selecting each programme, checking if it a repeat and deleting it.

I am waiting for a very good special before I upgrade to mysky+ - I don't like the fact we have to pay another installation fee. So will wait for a Free installation deal.

I suggest everyone do the same and when they see not everyone is jumping at getting a mysky+ upgrade - they should bring out upgrade deals.

I don't mind the extra $5 a month...just hate the $99 installation fee for something so simple as swapping a box, sticking the card in and calling up and activating it.

"In the real world as in dreams, nothing is quite what it seems" - The Book of Counted Sorrows

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