iSky problem - "The selected item is not currently available"

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johnstbr

33 posts

Geek

#96222 22-Jan-2012 18:12

I'm getting the following message when I try to access content on isky "The selected item is not currently available". I have accessed isky before on my Mac but it's no longer working. Any ideas how to rectify? I'm confident my internet connection is fine. Thanks.

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677 posts

Ultimate Geek

Trusted

#572110 22-Jan-2012 20:35

Which ISP are you with? Is it like that on every channel?
Is it all the time?
Are you using your ISP's DNS servers?

Paul

meat popsicle

dacraka

766 posts

Ultimate Geek

ID Verified

Trusted

#572250 23-Jan-2012 10:06

Oh, I thought this was just me having this problem!
If you try again and again, the 30th attempt usually works, but then it stalls during the first advertisement or keeps buffering after a minute of the movie playing. I gave up in the end.
I am using Vodafone as my ISP.

ptinson

677 posts

Ultimate Geek

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#572251 23-Jan-2012 10:08

Have you tried since Friday?

Paul

meat popsicle

allstarnz

1719 posts

Uber Geek

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#572338 23-Jan-2012 12:52

dacraka: Oh, I thought this was just me having this problem!
If you try again and again, the 30th attempt usually works, but then it stalls during the first advertisement or keeps buffering after a minute of the movie playing. I gave up in the end.
I am using Vodafone as my ISP.

I've had this problem numerous times. Both at home (VFNZ) and work (their 'own ISP'). It'll often be just one channel too. I have logged a job with Sky, but it didn't seem like they were going to be able to fix anything in the short term.

ptinson

677 posts

Ultimate Geek

Trusted

#572347 23-Jan-2012 13:04

allstarnz:
dacraka: Oh, I thought this was just me having this problem!
If you try again and again, the 30th attempt usually works, but then it stalls during the first advertisement or keeps buffering after a minute of the movie playing. I gave up in the end.
I am using Vodafone as my ISP.

I've had this problem numerous times. Both at home (VFNZ) and work (their 'own ISP'). It'll often be just one channel too. I have logged a job with Sky, but it didn't seem like they were going to be able to fix anything in the short term.

Have you tried again recently, as in since friday night?

I ask because i might know a thing or two about the isky CDN...

Paul

meat popsicle

rokki

374 posts

Ultimate Geek

#576923 3-Feb-2012 17:20

I am also trying to use the isky service the adds play perfectly then the program won't start it just buffers and never plays any ideas ?

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vexxxboy

4244 posts

Uber Geek

#576982 3-Feb-2012 19:33

what ever you do dont bookmark isky , it will work the first time but after that you will get error messages when you click on the link, you have to look up isky everytime for it to work.

Common sense is not as common as you think.

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ptinson

677 posts

Ultimate Geek

Trusted

#577011 3-Feb-2012 20:43

rokki: I am also trying to use the isky service the adds play perfectly then the program won't start it just buffers and never plays any ideas ?

What ISP are you with? Are yo using the DNS servers of your ISP?
Is it catchup content or live?

meat popsicle

rokki

374 posts

Ultimate Geek

#577038 3-Feb-2012 22:03

Well in an interesting update I had been trying to use the latest version of Internet explorer which doesn't work so I tried chrome and it works how weird.

cableguy

1 post

Wannabe Geek

#577212 4-Feb-2012 14:25

I am having the same issue.

The ads will stream fine then the selected show or movie will also stream fine for up to 10 mins or so, then I will get the annoying ' The selected item is not currently available ' message, and the player stops and returns to the start.

I am with Vodafone naked broadband, and average 12 Mbps download speeds.

Youtube and other streaming video sites work fine.

Isky will be a great asset to me when they solve this issue!

codyc1515

1598 posts

Uber Geek
Inactive user

#577221 4-Feb-2012 14:55

I am on Vodafone's "Ultimate" Phone & DSL plan and I had only ever known it to work intermittently. Seeing this thread I tried it again, using the first catch up video I saw. Initially the page that the video was not available. I left it for about 10-20 seconds and it then went onto a 30 second ad, left it for another 10 seconds and it played the video.

johnstbr

33 posts

Geek

#578471 7-Feb-2012 22:19

Sorry for the lack of response but my isky miraculously started to work. But now it doesn't again! I'm an Orcon customer and I can't view anything (Live sport, Channels, Catch up...). Not sure if this is related but I recently configured my or Orcon email to my Mac's mail. Any ideas out there? Tx

ptinson

677 posts

Ultimate Geek

Trusted

#578476 7-Feb-2012 22:26

johnstbr: Sorry for the lack of response but my isky miraculously started to work. But now it doesn't again! I'm an Orcon customer and I can't view anything (Live sport, Channels, Catch up...). Not sure if this is related but I recently configured my or Orcon email to my Mac's mail. Any ideas out there? Tx

Are you using the Orcon DNS servers?
I use iSKY on Orcon and have had no issues with catchup or live.

Paul

meat popsicle

codyc1515

1598 posts

Uber Geek
Inactive user

#578479 7-Feb-2012 22:27

ptinson:
johnstbr: Sorry for the lack of response but my isky miraculously started to work. But now it doesn't again! I'm an Orcon customer and I can't view anything (Live sport, Channels, Catch up...). Not sure if this is related but I recently configured my or Orcon email to my Mac's mail. Any ideas out there? Tx

Are you using the Orcon DNS servers?
I use iSKY on Orcon and have had no issues with catchup or live.

Paul

Using alternate DNS servers can, from experience, cause issues with iSKY.

ptinson

677 posts

Ultimate Geek

Trusted

#578480 7-Feb-2012 22:31

Using DNS servers other than your ISP may make you appear to be from a geographical region iSKY does not serve.
The error people are reporting is a generic one that can indicate this is what is going on, but it doesnt pin point it being generic and all.

The more detail people can provide the better it can be investigated.

meat popsicle

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