Nokia 6255 (Flip+Video) Release next week

Forums › Mobile handsets › Nokia 6255 (Flip+Video) Release next week

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GEOMAX

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#15376 8-Jun-2005 13:33

thanks, I am now aware of a lot more problems than mine. The unanswered question is "what is Telecom doing about it" cheers, George

tonyhughes

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#15377 8-Jun-2005 14:11

its all there, but a quick recap, is that there is a Nokia engineer here who is working on the problem(s), and a fix should hopefully be out by the end of this month if not sooner.

The fix will probably be a software upgrade, which will require your handset to be sent away to MFR c/o your nearest Telecom dealer.

Cheers.

GEOMAX

450 posts

Ultimate Geek

#15398 8-Jun-2005 20:22

Hi, what I see when I look to see if it "is all there" is
1/ lots of frustration with the 6255 but very hard to see exactly what the faults are.
2/ Not one written word from Telecom admitting something is wrong but some liability being admitted by withdrawing the phone from sale. (???)
3/ Your efforts with rumours regarding a Nokia programm fix are commendable and the best thing available.
4/ The way forward....

You need to get some concrete facts from Telecom....

Cheers,
George

tonyhughes

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#15401 8-Jun-2005 21:01

1/ lots of frustration with the 6255 but very hard to see exactly what the faults are.

This page linked here has a complete list of the faults we are discussing. Its part of the original thread I pointed you to.

http://www.geekzone.co.nz/forums.asp?forumid=11&topicid=4090&page_no=5

2/ Not one written word from Telecom admitting something is wrong but some liability being admitted by withdrawing the phone from sale. (???)

Several written words by Telecom, just not here. Telecom does not officially post to geekzone, they make press releases, and official internal documents to staff and strategic business partners. After acknowledging the turning-off fault, they then withdrew the unit from sale.

3/ Your efforts with rumours regarding a Nokia programm fix are commendable and the best thing available.

No rumours. You will find that many people posting on Geekzone work for Telecom, repair agents, dealers and other Telecom partners.

4/ The way forward.... You need to get some concrete facts from Telecom....

What concrete facts do I require? We came up with a list of problems, refined it, submitted to Telecom through various channels, and are hopefully having our list consulted by Telecom during the fix process.

Well done to everyone who participated I say.

GEOMAX

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#15405 8-Jun-2005 21:20

I receive all telecom press releases and have not seen one word published about the 6255 problems. I do see all reference to it removed from the Telecom site. Considering that we are only seeing the tip of the Iceberg in these forums my point is something more substantial is needed.
Cheers,George

tonyhughes

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#15407 9-Jun-2005 08:16

there has been multiple internal communications about it, and on accepting there was a problem, have pulled the unit from sale.

"Considering that we are only seeing the tip of the Iceberg in these forums my point is something more substantial is needed."

Tip of what iceberg? We have lots of very technical users here who are giving these bits of hardware a roadtest that Telecom probably never envisaged. Those results have been published on the other thread, and forwarded to people who matter.

What substantial things do you want? A full page herald ad from telecom acknowledging a fault with the phone, and big ups to everyone on geekzone for coming up with the list?

I do concede that Telecom should have communicated to existing users of the 6255 that problems are known (and being sorted), but other than that, all is good in the world, and a resolution to the problem is on its way.

What more do you want?

taniwha

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#15408 9-Jun-2005 10:53

good software takes time. if you are made to wait it is only to serve you better

if my phone was dropping calls, I'd take it back for a refund.
but i'm just having media player issues, so i'll wait it out.

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MFR001

107 posts

Master Geek

#15420 9-Jun-2005 17:48

Heard from MFR today that they are working all weekend upgrading software on all current 6255 stock. Hopefully this is correct and the phone will be available again next week some time......

tonyhughes

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#15421 9-Jun-2005 17:51

What excellent news. Any idea of the extent of the fix? (Was it just the turning-off, or other things as well?)

MFR001

107 posts

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#15422 9-Jun-2005 17:54

No sorry nothing else. It was "unofficial" from someone who has to work and wasnt happy about not geting a weekend. Will have to wait for some offical communication from Telecom fingers crossed it will cover many of the issues discussed here.

tonyhughes

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#15424 9-Jun-2005 17:57

Yip - fix released, phones being repaired, the official communication should happen week after next :-P

Reckless

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#15429 9-Jun-2005 18:33

oh you guys just sneeked off to another thread A!!
Wondered why I was feeling cold and lonely!!

Good news thanks! I look forward to being contacted. Wonder how many of the things they fixed.

Was just wondering, I never officially sent my letter away. I was relying on the contacts here which seemed better than some anonomous person in a big corporate. Do you think I should not worry or sent it officially anyway!

AND: will we get a list of the modifications or have to know what they have altered by trial and error??

Regards

P.S. Should have stuck to the other thread and made it the longest in Geekzone History!!!

tonyhughes

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#15430 9-Jun-2005 19:13

im going back to the other thread then. whilst there, im also going to paste in a link to a naked picture of.....

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