Apache Pocket PC crashing a lot on bluetooth PPP connections....

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#11096 2-Jan-2007 09:13

Hello,

Been using my Apache for quite a while as a bluetooth modem in order to get on the internet. I would have considered using the USB cable, if there was support for Mac OS X which there isn't. Thus stuck to bluetooth.

No issues for quite a while except now... it will random drop the PPP connection and the Apache will freeze up. It won't respond to any buttons or tapping the screen. Additionally the power button does not respond either.

Notably it started last night and has crashed 6-8 times since then. The PPP connection on the mac stays in a 'disconnecting' stage with no means to remove it (I'm assuming its waiting for the device to respond which it never will) without either restarting or shutting down the computer. It is getting quite frustrating having to restart both devices...

I'm about to do a hard reset on it (ie. remove all the data and start over) in the hope that will solve something... If that doesn't solve it, any suggestions?

Edit: Update - I've tried just running it with the USB cable in (but still making the connection over bluetooth) and it appears to be stable.... for now. Will probably hold off hard resetting in that case.

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#56715 2-Jan-2007 09:29

I always had this problem since the original ROM, and complained to Telecom New Zealand, to hear that they couldn't see any problem...

Welcome to the "It's not our problem" hell...

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#56723 2-Jan-2007 10:21

Ah yes... the bury the head in the sand and hope it goes away.

I'll see if I can replicate it sometime and perhaps bring it up with them.

Going offtopic, there seems to be a few sites that I can't access while connecting via the Apache. On the device I can view them fine, when using ADSL/Wifi/dialup I can (on the same machine in question), using another computer connecting through the macs internet connection sharing while using the Apache works fine too.... however on the computer in question I can't bring up those pages (main ones seem to be google and trademe, connection times out).

If I use proxy.xtra.co.nz, I can bring them up (using proxy.xtra.co.nz for all HTTP traffic but GZ currently) but that is hardly a solution for sites that use SSL. I've tryed looking into the DNS side of things and the names are resolving fine and I can telnet into them. Flushed DNS.

Telecom say that there are no current issues affecting their 1X/EVDO network, which I tend to agree with from testing.

Considering reinstalling OS X because I just can't single out this issue.

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#56725 2-Jan-2007 10:31

Remember that 1x/EVDO traffic on the jamamobile domain goes through Xtra routers and we found before they negatively impacted on Direct Push. Perhaps there are other things that Xtra routers break as well, but only when a connection is open through a specific web browser?

Tried using the Apache as a modem for other PCs, including Windows ones?

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#56726 2-Jan-2007 10:39

I have used another XP computer over internet connection sharing so the connection looked like:
Telecom 027 <--CDMA--> Apache <--bluetooth--> Mac <--Wireless (via internet connection sharing (NAT)--> XP laptop.

XP laptop was able to access two sites in question without any proxying. I'll give it a go later on and see if I can use another XP laptop to connect directly.

Edit: Just 'crashed' out again :-/ Got to have a look into this.

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#56730 2-Jan-2007 12:01

I have also experienced crashing using Bluetooth DUN on Apache. I don't recall it crashing when used as an IrDA modem however.

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#56734 2-Jan-2007 12:11

Oh, so many times I complained of this to TNZ, and so many times I got the "it's all fine, can't see a problem" standard "head in the sand" reply.

One day they will learn.

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#56756 2-Jan-2007 23:37

I'm going to have to take it in... for replacement, repair... I don't know however ultimately I'd need to get this fixed.

The phone is virtually unusable when it keeps locking up when using bluetooth DUN. This is my 15th time I have had to soft reset the device and the 8th time I have had to restart the computer because it locks up the PPP process (always waiting for the connection to disconnect but it has crashed) which makes it difficult to make more of them.

What is strange is that I've had this phone running for a little while (less than a month) and that the issues only started appearing last night. Since then its been downhill.

I wonder if the Treo 700wx suffers from the same problems?

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#56757 2-Jan-2007 23:39

You will notice that it will always lockup after some time - 10 or 15 minutes, not always straight away. As you said it crashes the ppp stack in a way that sometimes the client PC needs to be reset as well, not only the device.

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#56899 4-Jan-2007 18:24

I guess there isn't any USB drivers out there which allows one to use their Apache as wireless modem on their macs?

Only way I can see is by using XP side by side on an Intel Mac.

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#57224 8-Jan-2007 13:51

I'm having the same issue with Bluetooth DUN - it dies after 10-15min - makes it a bit useless to say the least. I changed to bluetooth becaue I was having heaps of trouble connecting via USB - doesnt always connect, it tries but then just hangs on authentication, other times it connects fine.

so basically the apache is completely crap as a T3G modem.

PS. if anyone knows a fix for the USB modem connection issues please let me know.

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#57225 8-Jan-2007 14:25

heh, from the sound of it you are better off with the bluetooth dun.

since the original rom, I have found that often it will connect to the internet and run like a dream, ONCE and ONCE Only per computer.

after that it will never connect again, instead it'll crash on verifying username and password, and wont even get 15 minutes.

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#58160 17-Jan-2007 10:49

I know I'm going off topic but my old topic is locked now:
http://www.geekzone.co.nz/forums.asp?ForumId=39&TopicId=6874

Inane, I am interested to see that you have the same issue as I had. You can only use the USB connection once one each new PC.

However, for some reason I decided to try it again today and I was able to connect via USB and WModem. I actually reconnected about 4 times and each time it was lightning fast (speed test showed 1.4Mbps which shocked me). But since about 10:15 it won't connect anymore. I get the usual "Verifying Username" popup window and the Apache hangs. I just wish I knew why.

I have also had the blutetooth issue on this topic and found that having the USB cable connected (with Activesync) seems to help sometimes.

Andrew.

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#58170 17-Jan-2007 14:41

When it happens to me I hard reset the Apache. I know its a pain but it does fix the issue.

Of course TNZ designed and built the Apache so yes it should be addressed by TNZ. Or could it be HTC who have their heads in the sand? I will address it immediately and rewrite the code....

When this function was tested with the new firmware we used a clean build laptop and tested it thoroughly over a few weeks with no problems at all. I know people who have no problems and other people have similar problems as mentioned in this thread.

Of course when mentioned to HTC the standard reply was 'We do not see a problem'.

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#58183 17-Jan-2007 16:57

Has anyone tested either the bluetooth or USB connection under Vista?

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#58184 17-Jan-2007 17:01

I haven't tried DUN with the Apache, but Sync via USB on Vista worls fine with the new Windows Mobile Device Center. Apache shows up as a drive in Computer.

No issues there.

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