NOKIA N70 SMS PROBLEM

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HugoNZ

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Topic # 13228 29-Apr-2007 17:15

Hi guys,

I have a problem and I'm relying on you to help me!

I have a NOKIA N70 that is no longer covered by Warranty!

Since I bought it, I've been having problems with it. Quite often (once every 1-2 days) when I try to send a TXT message, it just stays in the Outbox, saying that it'll recend again in 2 min. To solve this, I had to restart the phone (sometimes even take the battery and SIM card out). I took it twice to get fixed while it was still under Warranty. Both times they reinstalled the Software, saying that there's nothing wrong with the phone. However, it kept on doing the same old thing.

A week ago, when I tried to send a TXT, it went to the Outbox and ever since I haven't been able to send a TXT, no matter how many times I've restarted it, taken the battery out, used 2 other SIM cards...

I spent hours on the phone with Vodafone NZ and NOKIA. Neither managed to help me! The Message Center Settings are fine and have never been changed by me. I have never touched any of the Message Settings. So, to me it's a mystery!

However, when I contacted First Mobile, which is where I got the phone, they told me that it'd cost me $65 to send it away to get checked and possibly another $120-140 to get it fixed!

Please, if somebody can suggest me what to do, so I can fix my phone, I'll be very greatfull!

Thanks!

George

richms

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Reply # 68833 29-Apr-2007 17:20

As the fault occurred within warranty and was not resolved, you should still be covered from your earlier claims about the issue. Call nokia and dont take no for an answer.

Richard rich.ms

HugoNZ

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Reply # 68834 29-Apr-2007 17:25

Thanks mate! Do I need to contact NOKIA or First Mobile (the place where I bought it from)?

Nokia told me that as they couldn't resolve my issue, I should take my phone to s mobile service and pay them to fix it. First Mobile told me that as the phone is out of Warranty, I'll have to pay for it. They said that even if they had fixed the phone a week before the Warranty expires, 8 days later, I wouldn't be covered anymore and would have to pay.

However, I just can't justify spending $200 on something like that after the phone itself costed me $1,000 initially.

richms

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Reply # 68836 29-Apr-2007 17:53

Your dealings are with the place you got the phone from, they may pass you onto nokia, but at the end of it the retailer has to sort it. Being in retail means they make obscene profits on selling things in exchange for having to support those products post sale.

Richard rich.ms

HugoNZ

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Reply # 68837 29-Apr-2007 17:58

I appreciate your help mate! I will definitely do what you advised me and I hope they'll help me! However, this is not Australia and businesses here don't care about you once you're out of Warranty!

Thank you!

freitasm

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Reply # 68839 29-Apr-2007 18:14

If you are in New Zealand and have proof that this is the same problem reported before the warranty expired and not fixed, you should be still be covered... Can you imagine? Companies could just delay fixing problems until the warranty expires to get off the hook.

Don't accept a no for an answer. And ask for this to be fixed under warranty.

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richms

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Reply # 68840 29-Apr-2007 18:15

freitasm: If you are in New Zealand and have proof that this is the same problem reported before the warranty expired and not fixed, you should be still be covered... Can you imagine? Companies could just delay fixing problems until the warranty expires to get off the hook.

Don't accept a no for an answer. And ask for this to be fixed under warranty.

There are still some that are bluffing there ways out of refunds with promises of software updates that will solve issues.

Richard rich.ms

johnr

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Reply # 68860 29-Apr-2007 20:55

Few other things should be checked to

1) Does the same issue happen with SIM in another handset
2) Do you live in good coverage (2G or 3G) does the issue happen switching the handset to use the 2G network only
3) Are other people around you having the same issue
4) Under message settings SMS settings "connection type" is the set to GSM or circuit switched not "Packet data"

John

inquisitor

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Reply # 68887 29-Apr-2007 23:23

That seems to be a software issue. The very first thing you should do now, is updating your firmware. You'll find the upgrade tool and instructions at http://www.nokia.com.au/nokia/0,,96565,00.html?N70
Probably you'll solve this by yourself.

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HugoNZ

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Reply # 69105 1-May-2007 18:11

Thanks everybody for the help & support!

inquisitor: I reinstalled the software - no luck! I'm getting desperate!

johnr: 1) I can use my SIM in another set without a problem. However, even if I use a different SIM in my phone, it doesn't want to send TXTs.
            2) I live in the CBD - my coverage is on MAX and I'm always in 3G. However, I'm experiencing the problem in both 2G & 3G networks.
            3) Nobody else around me has the same issue.
            4) Connection type is GSM/UTMS (as it has always been), not Packet Data.

freitasm: I will probably listen to your advice now, when I have tried everything else.

If anybody comes with any more suggestions, I'm more than happy to read them and try everything! To me - it's a mystery!