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152 posts

Master Geek

#153684 4-Oct-2014 21:35
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Hi all,
I have had a Sony Xperia M2 for only a few months (since the week after it was released in NZ).
Well today I removed the phone from my pocket only to find that the screen had a massive, spiderweb like crack emanating from the speaker hole.
My immediate thought was that I had dropped the phone at some stage but my wife and I both remembered that I had been using the phone to view a website about 20 minutes prior and the phone had certainly not been dropped since then.

As soon as I got home I checked the phone and found the telephone, LCD, digitizer etc all working fine. Only the glass was cracked.

A quick Google search showed that there is/was a massive number of (angry) people who suffered similar issues on their Xperia Z/Z1 phones.



From UK's "Watchdog" TV show:
"However, Sony released the following statement to Watchdog, highlighting for the first time that there is an issue:



“In a small proportion of cases, screens have indeed cracked with no identifiable cause and in these instances the phone has been repaired for free.”



For anyone who is affected in the UK, Sony has given a telephone number to call (08705 237 237)"


I am wondering if anyone else has heard of this issue in AU/NZ or with the M2 specifically?

I'll phone Spark later to say I'd like this to be repaired under warranty. What are my chances?

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152 posts

Master Geek

  #1147404 4-Oct-2014 21:52
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And looking at this youtube video, the glass is supposed to be pretty much indesctrucable...

642 posts

Ultimate Geek

  #1147408 4-Oct-2014 22:04
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I'd say if there's no sign of impact then they'd have to accept it.  To decline a warranty they have to prove it was neglect.


Mad Scientist
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  #1147412 4-Oct-2014 22:18
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easy. if it was dropped there will be telltale scuffs. if not, it wasn't.

Involuntary autocorrect in operation on mobile device. Apologies in advance.

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