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Forums › Mobile handsets › Do I have the right to return this?


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Topic # 160024 20-Dec-2014 16:59
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Yesterday I bought a new Samsung Galaxy Note 4 from Playtech. It's advertised as "official NZ stock".

I get it home and turn it on and it's the Spark version (Spark boot logo, Spark app, Y!TWorld app).

I'm a Vodafone customer I don't want this Spark crap on my phone.

I'm not a rooter I'm a launcher and icon pack kind of guy.

Do I have a right to return this phone to them and ask for a refund?




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  Reply # 1201128 20-Dec-2014 17:05
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If the device is not how advertised and the you purchased based on what was advertised then I believe you are entitled to return.




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  Reply # 1201136 20-Dec-2014 17:23
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Sounds like it's meets the advertised description to me. Wouldn't think they would have to accept it back. They might though

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  Reply # 1201137 20-Dec-2014 17:28
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not sure that they would be obligated to return

surely Spark = official NZ stock

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  Reply # 1201139 20-Dec-2014 17:30
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Official NZ stock would have to be a NZ carrier variant, so their advertising is correct.




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  Reply # 1201141 20-Dec-2014 17:31
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So basically it's my problem that I don't like the fact it's loaded with Spark's stuff?




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  Reply # 1201145 20-Dec-2014 17:35
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if you told them you wanted the Vodafone version and they sold you the Spark version, you could use that as a reason to return potentially

If not, its not really the retailers fault, what are they going to do with a used opened phone?



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  Reply # 1201147 20-Dec-2014 17:39
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It's possible they don't even know themselves it's the Spark version. There's nothing on the box to suggest it is, it's not until you fire it up that you know.




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  Reply # 1201148 20-Dec-2014 17:40
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Interesting situation. I would have thought if it was a spark variation, it would have spark branding on the box to say that. When I purchased by samsung phone from DSE, it had no carrier branding on it, and it was a non carrier specific phone. Does having the spark branding on it affect your use of it?



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  Reply # 1201152 20-Dec-2014 17:43
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I don't know I don't believe so. It could be a coincidence but I seem to have a weaker signal at home (less bars showing to the point where it drops to zero bars) using this phone than I did on a Galaxy S5 I was using. There could be many reasons for this I guess.




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  Reply # 1201157 20-Dec-2014 17:54
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Sounds like Official NZ stock to me.
Though you could ask them if they would return if you are really that worried.
Did you get a good price?

Re the lower signal indication - check if its using LTE or 3G.
I find my Note 2 (Singapore firmware with no Telco junk as it happens) shows very low signal at my house (but works fine) when on 4G (skinny/spark)- but shows quite good signal on the meter when using 3G.

I just leave on auto (so it uses 4G when it can) and it seems to work fine anyway even when the 4G signal only shows 1 bar.




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  Reply # 1201166 20-Dec-2014 17:57
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Yeah it's set to Auto.

I got it as part of their 7-11% off promo, so got 7% of its listed $1049 price.




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  Reply # 1201167 20-Dec-2014 18:02

Just take the apps off, problem fixed.



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  Reply # 1201168 20-Dec-2014 18:04
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To be honest it's the boot logo that annoys me most and yes I know I'm being pedantic. The apps can only be disabled not removed completely.




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  Reply # 1201169 20-Dec-2014 18:04
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and shut your eyes to hide the logo when booting



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  Reply # 1201172 20-Dec-2014 18:06
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nathan: and shut your eyes to hide the logo when booting


That's what I love about this site: practical real world solutions to first world problems.

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