Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


2079 posts

Uber Geek
+1 received by user: 218

Trusted
Subscriber

Topic # 160024 20-Dec-2014 16:59
Send private message

Yesterday I bought a new Samsung Galaxy Note 4 from Playtech. It's advertised as "official NZ stock".

I get it home and turn it on and it's the Spark version (Spark boot logo, Spark app, Y!TWorld app).

I'm a Vodafone customer I don't want this Spark crap on my phone.

I'm not a rooter I'm a launcher and icon pack kind of guy.

Do I have a right to return this phone to them and ask for a refund?




MacBook Pro 13" w/ Touch Bar (Early 2017) | iPad Pro 10.5 Wi-Fi 128GB (Space Grey) | iPhone 8 Plus 64GB (Product RED) | HomePod (Space Grey) | Apple TV 4K | Apple TV (4th Generation) | Apple Watch Series 3 42mm (Space Grey)

Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3 | 4
12682 posts

Uber Geek
+1 received by user: 5971

Trusted

  Reply # 1201128 20-Dec-2014 17:05
Send private message

If the device is not how advertised and the you purchased based on what was advertised then I believe you are entitled to return.




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 


470 posts

Ultimate Geek
+1 received by user: 92


  Reply # 1201136 20-Dec-2014 17:23
2 people support this post
Send private message

Sounds like it's meets the advertised description to me. Wouldn't think they would have to accept it back. They might though

4956 posts

Uber Geek
+1 received by user: 1318

Trusted
Microsoft

  Reply # 1201137 20-Dec-2014 17:28
6 people support this post
Send private message

not sure that they would be obligated to return

surely Spark = official NZ stock

5234 posts

Uber Geek
+1 received by user: 2254

Trusted
Lifetime subscriber

  Reply # 1201139 20-Dec-2014 17:30
2 people support this post
Send private message

Official NZ stock would have to be a NZ carrier variant, so their advertising is correct.




Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com




2079 posts

Uber Geek
+1 received by user: 218

Trusted
Subscriber

  Reply # 1201141 20-Dec-2014 17:31
One person supports this post
Send private message

So basically it's my problem that I don't like the fact it's loaded with Spark's stuff?




MacBook Pro 13" w/ Touch Bar (Early 2017) | iPad Pro 10.5 Wi-Fi 128GB (Space Grey) | iPhone 8 Plus 64GB (Product RED) | HomePod (Space Grey) | Apple TV 4K | Apple TV (4th Generation) | Apple Watch Series 3 42mm (Space Grey)

4956 posts

Uber Geek
+1 received by user: 1318

Trusted
Microsoft

  Reply # 1201145 20-Dec-2014 17:35
One person supports this post
Send private message

if you told them you wanted the Vodafone version and they sold you the Spark version, you could use that as a reason to return potentially

If not, its not really the retailers fault, what are they going to do with a used opened phone?



2079 posts

Uber Geek
+1 received by user: 218

Trusted
Subscriber

  Reply # 1201147 20-Dec-2014 17:39
Send private message

It's possible they don't even know themselves it's the Spark version. There's nothing on the box to suggest it is, it's not until you fire it up that you know.




MacBook Pro 13" w/ Touch Bar (Early 2017) | iPad Pro 10.5 Wi-Fi 128GB (Space Grey) | iPhone 8 Plus 64GB (Product RED) | HomePod (Space Grey) | Apple TV 4K | Apple TV (4th Generation) | Apple Watch Series 3 42mm (Space Grey)

14200 posts

Uber Geek
+1 received by user: 1823


  Reply # 1201148 20-Dec-2014 17:40
Send private message

Interesting situation. I would have thought if it was a spark variation, it would have spark branding on the box to say that. When I purchased by samsung phone from DSE, it had no carrier branding on it, and it was a non carrier specific phone. Does having the spark branding on it affect your use of it?



2079 posts

Uber Geek
+1 received by user: 218

Trusted
Subscriber

  Reply # 1201152 20-Dec-2014 17:43
Send private message

I don't know I don't believe so. It could be a coincidence but I seem to have a weaker signal at home (less bars showing to the point where it drops to zero bars) using this phone than I did on a Galaxy S5 I was using. There could be many reasons for this I guess.




MacBook Pro 13" w/ Touch Bar (Early 2017) | iPad Pro 10.5 Wi-Fi 128GB (Space Grey) | iPhone 8 Plus 64GB (Product RED) | HomePod (Space Grey) | Apple TV 4K | Apple TV (4th Generation) | Apple Watch Series 3 42mm (Space Grey)

2673 posts

Uber Geek
+1 received by user: 517


  Reply # 1201157 20-Dec-2014 17:54
Send private message

Sounds like Official NZ stock to me.
Though you could ask them if they would return if you are really that worried.
Did you get a good price?

Re the lower signal indication - check if its using LTE or 3G.
I find my Note 2 (Singapore firmware with no Telco junk as it happens) shows very low signal at my house (but works fine) when on 4G (skinny/spark)- but shows quite good signal on the meter when using 3G.

I just leave on auto (so it uses 4G when it can) and it seems to work fine anyway even when the 4G signal only shows 1 bar.





Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler



2079 posts

Uber Geek
+1 received by user: 218

Trusted
Subscriber

  Reply # 1201166 20-Dec-2014 17:57
Send private message

Yeah it's set to Auto.

I got it as part of their 7-11% off promo, so got 7% of its listed $1049 price.




MacBook Pro 13" w/ Touch Bar (Early 2017) | iPad Pro 10.5 Wi-Fi 128GB (Space Grey) | iPhone 8 Plus 64GB (Product RED) | HomePod (Space Grey) | Apple TV 4K | Apple TV (4th Generation) | Apple Watch Series 3 42mm (Space Grey)

1917 posts

Uber Geek
+1 received by user: 110


  Reply # 1201167 20-Dec-2014 18:02

Just take the apps off, problem fixed.



2079 posts

Uber Geek
+1 received by user: 218

Trusted
Subscriber

  Reply # 1201168 20-Dec-2014 18:04
Send private message

To be honest it's the boot logo that annoys me most and yes I know I'm being pedantic. The apps can only be disabled not removed completely.




MacBook Pro 13" w/ Touch Bar (Early 2017) | iPad Pro 10.5 Wi-Fi 128GB (Space Grey) | iPhone 8 Plus 64GB (Product RED) | HomePod (Space Grey) | Apple TV 4K | Apple TV (4th Generation) | Apple Watch Series 3 42mm (Space Grey)

4956 posts

Uber Geek
+1 received by user: 1318

Trusted
Microsoft

  Reply # 1201169 20-Dec-2014 18:04
3 people support this post
Send private message

and shut your eyes to hide the logo when booting



2079 posts

Uber Geek
+1 received by user: 218

Trusted
Subscriber

  Reply # 1201172 20-Dec-2014 18:06
2 people support this post
Send private message

nathan: and shut your eyes to hide the logo when booting


That's what I love about this site: practical real world solutions to first world problems.

smile




MacBook Pro 13" w/ Touch Bar (Early 2017) | iPad Pro 10.5 Wi-Fi 128GB (Space Grey) | iPhone 8 Plus 64GB (Product RED) | HomePod (Space Grey) | Apple TV 4K | Apple TV (4th Generation) | Apple Watch Series 3 42mm (Space Grey)

 1 | 2 | 3 | 4
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Targus set sights on enterprise and consumer growth in New Zealand
Posted 13-Aug-2018 13:47


Huawei to distribute nova 3i in New Zealand
Posted 9-Aug-2018 16:23


Home robot Vector to be available in New Zealand stores
Posted 9-Aug-2018 14:47


Panasonic announces new 2018 OLED TV line up
Posted 7-Aug-2018 16:38


Kordia completes first live 4K TV broadcast
Posted 1-Aug-2018 13:00


Schools get safer and smarter internet with Managed Network Upgrade
Posted 30-Jul-2018 20:01


DNC wants a safer .nz in the coming year
Posted 26-Jul-2018 16:08


Auldhouse becomes an AWS Authorised Training Delivery Partner in New Zealand
Posted 26-Jul-2018 15:55


Rakuten Kobo launches Kobo Clara HD entry level reader
Posted 26-Jul-2018 15:44


Kiwi team reaches semi-finals at the Microsoft Imagine Cup
Posted 26-Jul-2018 15:38


KidsCan App to Help Kiwi Children in Need
Posted 26-Jul-2018 15:32


FUJIFILM announces new high-performance lenses
Posted 24-Jul-2018 14:57


New FUJIFILM XF10 introduces square mode for Instagram sharing
Posted 24-Jul-2018 14:44


OPPO brings advanced technology to the smartphone market with new device
Posted 24-Jul-2018 09:20


Hawaiki Transpacific cable ready-for-service
Posted 20-Jul-2018 11:29



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.