Do I have the right to return this?

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Forums › Mobile handsets › Do I have the right to return this?

corksta

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#160024 20-Dec-2014 16:59

Yesterday I bought a new Samsung Galaxy Note 4 from Playtech. It's advertised as "official NZ stock".

I get it home and turn it on and it's the Spark version (Spark boot logo, Spark app, Y!TWorld app).

I'm a Vodafone customer I don't want this Spark crap on my phone.

I'm not a rooter I'm a launcher and icon pack kind of guy.

Do I have a right to return this phone to them and ask for a refund?

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#1201128 20-Dec-2014 17:05

If the device is not how advertised and the you purchased based on what was advertised then I believe you are entitled to return.

throbb

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#1201136 20-Dec-2014 17:23

Sounds like it's meets the advertised description to me. Wouldn't think they would have to accept it back. They might though

nathan

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#1201137 20-Dec-2014 17:28

not sure that they would be obligated to return

surely Spark = official NZ stock

coffeebaron

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#1201139 20-Dec-2014 17:30

Official NZ stock would have to be a NZ carrier variant, so their advertising is correct.

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corksta

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#1201141 20-Dec-2014 17:31

So basically it's my problem that I don't like the fact it's loaded with Spark's stuff?

nathan

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#1201145 20-Dec-2014 17:35

if you told them you wanted the Vodafone version and they sold you the Spark version, you could use that as a reason to return potentially

If not, its not really the retailers fault, what are they going to do with a used opened phone?

corksta

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#1201147 20-Dec-2014 17:39

It's possible they don't even know themselves it's the Spark version. There's nothing on the box to suggest it is, it's not until you fire it up that you know.

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mattwnz

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#1201148 20-Dec-2014 17:40

Interesting situation. I would have thought if it was a spark variation, it would have spark branding on the box to say that. When I purchased by samsung phone from DSE, it had no carrier branding on it, and it was a non carrier specific phone. Does having the spark branding on it affect your use of it?

corksta

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#1201152 20-Dec-2014 17:43

I don't know I don't believe so. It could be a coincidence but I seem to have a weaker signal at home (less bars showing to the point where it drops to zero bars) using this phone than I did on a Galaxy S5 I was using. There could be many reasons for this I guess.

robjg63

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#1201157 20-Dec-2014 17:54

Sounds like Official NZ stock to me.
Though you could ask them if they would return if you are really that worried.
Did you get a good price?

Re the lower signal indication - check if its using LTE or 3G.
I find my Note 2 (Singapore firmware with no Telco junk as it happens) shows very low signal at my house (but works fine) when on 4G (skinny/spark)- but shows quite good signal on the meter when using 3G.

I just leave on auto (so it uses 4G when it can) and it seems to work fine anyway even when the 4G signal only shows 1 bar.

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corksta

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#1201166 20-Dec-2014 17:57

Yeah it's set to Auto.

I got it as part of their 7-11% off promo, so got 7% of its listed $1049 price.

SteveON

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#1201167 20-Dec-2014 18:02

Just take the apps off, problem fixed.

corksta

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#1201168 20-Dec-2014 18:04

To be honest it's the boot logo that annoys me most and yes I know I'm being pedantic. The apps can only be disabled not removed completely.

nathan

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#1201169 20-Dec-2014 18:04

and shut your eyes to hide the logo when booting

corksta

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#1201172 20-Dec-2014 18:06

nathan: and shut your eyes to hide the logo when booting

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