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Forums › Mobile handsets › CGA claim on rooted phone.


56 posts

Master Geek
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Topic # 225668 29-Nov-2017 16:38
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Can you claim a repair on a rooted 23 month old Galaxy S5 with a stuffed screen (so hardware problem) under the CGA? Been knocked back under warranty.

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1014 posts

Uber Geek
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  Reply # 1910721 29-Nov-2017 19:19
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If the screen is faulty that's highly unlikely to be anything to do with the fact the phone has been rooted. If it went as far as the Disputes Tribunal you would almost certainly win.

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Uber Geek
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  Reply # 1910746 29-Nov-2017 20:40
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If it's clearly and obviously a hardware problem to someone who's not an expert in phones, rather than a software problem, then probably. 




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732 posts

Ultimate Geek
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  Reply # 1910816 30-Nov-2017 06:40
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Best thing to do is just unroot your phone and when you get it back root it again




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