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Topic # 90787 29-Sep-2011 13:21 Send private message

A colleague has an LG GW300 phone which used to connect OK to his PC via USB as mass storage but now won’t  i.e. the phone isn’t showing as a drive the way it used to. We have checked the settings and all seems OK and he has tried using a different USB port but no go.

We have also tried googling for this but have not seen anything helpful. Would welcome any suggestions.

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  Reply # 527228 29-Sep-2011 14:18 Send private message

Is there a memory card in the phone?

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  Reply # 527233 29-Sep-2011 14:32 Send private message

Hi, yes there is a fairly full memory card in the phone, this is what I am trying to access via the PC.

 

 



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  Reply # 527279 29-Sep-2011 16:04 Send private message

does it work when attaching to a different PC? i would start there to determine if the problem is with the phone, or the PC.




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  Reply # 527288 29-Sep-2011 16:14 Send private message

Regs: does it work when attaching to a different PC? i would start there to determine if the problem is with the phone, or the PC.


Yep - thanks. I am bringing laptop to work tomorrow and we will try phone on that.



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  Reply # 527522 30-Sep-2011 08:29 Send private message

Regs: does it work when attaching to a different PC? i would start there to determine if the problem is with the phone, or the PC.


We re-booted the phone, re-set it to factory settings, connected to a trusted PC with a brand-new USB cable - and nothing. Also tried it with phone set to 'connect as mass storage' and 'always ask' - still nothing.

All is not lost because the Micro SD card can be taken out of the phone and put into a PC via an adapter to achieve much the desired result, but we are still really keen to find out why the phone won't connect.

Would still appreciate any thoughts.

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