TiVo fails to connect to tivo service

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#1672288 16-Nov-2016 18:37

Just received from TiVo support:

We are aware of a TiVo server issue which is causing connection problems for TiVo Customers in Australia and New Zealand.

We have escalated this to TiVo technicians here and in the US who are attempting to identify the cause of the outage.

We are sorry for the inconvenience and do appreciate your patience while technicians work to resolve this issue.

Lazy is such an ugly word, I prefer to call it selective participation

old3eyes

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#1672306 16-Nov-2016 19:30

I just checked mine and it went thru the process OK. Took 5 minutes to load info and I see the EPG up to Nov 29th..

Regards,

Old3eyes

RXV

126 posts

Master Geek
+1 received by user: 4

#1672330 16-Nov-2016 19:36

old3eyes:

I just checked mine and it went thru the process OK. Took 5 minutes to load info and I see the EPG up to Nov 29th..

Great! Just updated mine now too.

Groucho

542 posts

Ultimate Geek
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#1672400 16-Nov-2016 21:15

I just successfully ran a manual update - hurrah, good result!

Stu

Hammered
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#1672438 16-Nov-2016 22:18

Have managed a successful update here also. Phew!

People often mistake me for an adult because of my age.

Keep calm, and carry on posting.

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jaidevp

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Spark NZ

#1673626 18-Nov-2016 14:57

Spong:

Does anyone know what this guy is up to?

http://forums.oztivo.net/showthread.php?2770-updates-to-tvguide-data

Is he an employee of Hybrid, Channel 7 or a someone acting alone?

He's referring to the series 1 Tivo's which are running on the emulator, I was involved in that scene in the beginning. I guess if the service if officially cut off later down the track, a similar process will be used for these series 3 units.

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juliant

104 posts

Master Geek
+1 received by user: 4

#1677753 26-Nov-2016 08:26

I have this issue which I see started from Sunday last week.

Unfortunately I still cannot connect to the Tivo Service (same error message as opening post)

I have tried unplugging the TIVO box, restarting, rebooting the modem, unplugging the modem, resetting the modem as per suggestion from phone support from Spark (Tivo?)

Nothing has worked, still cannot connect to media service. Can watch live TV but can only manually record (date and time)

Tried with my 2nd TiVo which has been in a box in the cupboard for months, and same issue with that too

I use wifi for TiVo and my wifi is working fine...

FOCUS0

64 posts

Master Geek
+1 received by user: 3

#1678100 26-Nov-2016 22:23

The problem seems to be back - All attempts over the last two days have failed on my TiVo

Spong

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#1678116 27-Nov-2016 02:23

Yep. Same problem here with my 2x TiVos. Bad news...

Tivo upgrades to operate with the new OzTivo EPG, support and service. Over 400 performed here so far. See: www.hillcrest.net.nz

old3eyes

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#1678275 27-Nov-2016 13:34

Yep down as well..

Regards,

Old3eyes

scuwp

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#1678315 27-Nov-2016 15:04

And has anyone emailed TiVo support?

Lazy is such an ugly word, I prefer to call it selective participation

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juliant

104 posts

Master Geek
+1 received by user: 4

#1678329 27-Nov-2016 15:29

Yes I did on Friday - support hours were advised as 9-5 Mon-Friday Australian time. However at that point I was unaware/did not mention that it was an issue also affecting others...

Spong

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#1678339 27-Nov-2016 15:51

It looks like it maybe fixed? At 3pm I was able to manually update one of my Tivos (took a long time however at the final "loading info stage") and the second one looks good so far.

Tivo upgrades to operate with the new OzTivo EPG, support and service. Over 400 performed here so far. See: www.hillcrest.net.nz

old3eyes

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#1678340 27-Nov-2016 15:55

Yep mine worked as well.

Regards,

Old3eyes

FOCUS0

64 posts

Master Geek
+1 received by user: 3

#1678471 27-Nov-2016 19:19

Looks like the issue has been resolved for now

All my TiVo's have updated their programs

If and when they shut down the service .. what options do we have ?

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