Tivo CGA Claim October 2017

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#1746513 23-Mar-2017 15:53

Journeyman: So... Hypothetically, let's assume that you asked Spark for compensation for the tivo box which you say is... broken, or faulty or whatever word you claim is appropriate. Spark agrees (hypothetically) that it owes you some money.

How much money do you realistically expect to receive?

I havent thought that far ahead yet. But i am not unreasonable.

In the meantime im still trying to make sense of licenses and boxes and software and service and lifetime durability and who is reponsible for what.

Remember when tivo came out? If you got stuck on an issue you could call 0800 my tivo which went to a telecom help desk. That was so much easier.

quickymart

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#1746563 23-Mar-2017 18:15

I feel like you are only hearing what you want to hear, or twisting what people are saying to suit what you'd like to see happen. From where I'm sitting, your case will not succeed.

Handle9

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#1746564 23-Mar-2017 18:17

If the OP is so convinced what is the holdup with taking action? I'm confused why this has gone on for 26 pages.

quickymart

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#1746567 23-Mar-2017 18:32

Handle9: If the OP is so convinced what is the holdup with taking action? I'm confused why this has gone on for 26 pages.

I'd like to know too. Nothing stopping him taking action right now.

gregmcc

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#1746572 23-Mar-2017 18:50

quickymart:

Handle9: If the OP is so convinced what is the holdup with taking action? I'm confused why this has gone on for 26 pages.

I'd like to know too. Nothing stopping him taking action right now.

It's gone on for 26 pages because there are a couple of posters who have totally ignored the fact of "lifetime product service" and insist on it must been a product fault, the CGA does cover products and services, and they also insist that telecom had buried somewhere in their web site some T&C's regarding the service, as a Tivo purchaser from Telecom I can say 100% that they were not presented to me PRIOR to the sale of the Tivo, dragging them up from the depths of their web site now and saying "here look" in in effect a change in the T&C's and treated as a new contract under the CGA, that been the case, I reject these T&C's money back please.

So those of you who don't have a Tivo or are walking away from it on Nov 1st that's your choice, Why don't you got and talk to Spark and give them your advice on how to wiggle out of their CGA responsibilities.

And those that want to pursue a claim against Spark, send me a message, a united front together will have a much bigger impact.

quickymart

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#1746578 23-Mar-2017 19:08

Where did it say "Lifetime Product Service" would be provided? You mean on that menu screen? As mentioned a few pages back, (from memory) that doesn't amount to your lifetime.

And if you want to reject the Terms and Conditions (as sbiddle said) you should have returned the device immediately for a full refund.

Do you think you and minimoke have much of a chance of winning?

Jaxson

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#1746579 23-Mar-2017 19:10

Telecom doesn't provide the service. They can't be held responsible for the license holder opting not to renew 5 years later. Good luck.

I'm a TiVo owner myself by the way, but try as I want to, I can't see a claim against Telecom, and Hybrid and Tivo aren't NZ companies, so can't be gone after via the CGA and Hybrid doesn't look to even exist any more either, and all have an option to say the license was for the live of the service, so you didn't have to pay to keep getting the EPG, but which is now ending.

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gregmcc

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#1746583 23-Mar-2017 19:22

quickymart:

Where did it say "Lifetime Product Service" would be provided? You mean on that menu screen? As mentioned a few pages back, (from memory) that doesn't amount to your lifetime.

And if you want to reject the Terms and Conditions (as sbiddle said) you should have returned the device immediately for a full refund.

Do you think you and minimoke have much of a chance of winning?

In the advertising, the on screen menus, still to have any official communication (since purchase) from Telecom (spark) to advise me otherwise, far and reasonable to expect the advertised service, even the original receipt that was printed after payment fails to advise of T&C's

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#1746584 23-Mar-2017 19:25

Jaxson:

Telecom doesn't provide the service. They can't be held responsible for the license holder opting not to renew 5 years later. Good luck.

The law says otherwise - CGA. If Telecom didn't pay attention to the fine print from their supplier it doesn't give them a get out of jail free card for their legal responsibilities.

tdgeek

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#1746587 23-Mar-2017 19:38

minimoke:
Journeyman: So... Hypothetically, let's assume that you asked Spark for compensation for the tivo box which you say is... broken, or faulty or whatever word you claim is appropriate. Spark agrees (hypothetically) that it owes you some money.

How much money do you realistically expect to receive?

I havent thought that far ahead yet. But i am not unreasonable.

In the meantime im still trying to make sense of licenses and boxes and software and service and lifetime durability and who is reponsible for what.

Remember when tivo came out? If you got stuck on an issue you could call 0800 my tivo which went to a telecom help desk. That was so much easier.

You have told all of us what your due on this issues, now your still working it out?

From what I recall of those days, you will get dealt with by Spark or referred to Hybrid, depending if the issue was the box or the service. Its a two piece arrangement, packaged into one for you, the customer, but its still two piece. Yes, you call one 0800, convenient, but still two piece.

tdgeek

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#1746589 23-Mar-2017 19:49

gregmcc:

quickymart:

Handle9: If the OP is so convinced what is the holdup with taking action? I'm confused why this has gone on for 26 pages.

I'd like to know too. Nothing stopping him taking action right now.

It's gone on for 26 pages because there are a couple of posters who have totally ignored the fact of "lifetime product service" and insist on it must been a product fault, the CGA does cover products and services, and they also insist that telecom had buried somewhere in their web site some T&C's regarding the service, as a Tivo purchaser from Telecom I can say 100% that they were not presented to me PRIOR to the sale of the Tivo, dragging them up from the depths of their web site now and saying "here look" in in effect a change in the T&C's and treated as a new contract under the CGA, that been the case, I reject these T&C's money back please.

So those of you who don't have a Tivo or are walking away from it on Nov 1st that's your choice, Why don't you got and talk to Spark and give them your advice on how to wiggle out of their CGA responsibilities.

And those that want to pursue a claim against Spark, send me a message, a united front together will have a much bigger impact.

I don't see how its buried in the T+C's. No one buys a product and gets furnished a hard copy of T+C;s to sign, but they are freely available on the website of any company that you purchase from.

I have never been furnished any T+C's on any product prior to purchase. Landline, broadband, phone, iron and so on.

Sure go to Spark, and Hybrid. Hybrid have stated that the 5 year period satisfies consumer law, no doubt they have taken legal advise on that. And ask Spark. The box on 1 Nov will have had no inside 5 years buyers, so I would assume the same applies. The fact that some here, I assume myself, do not agree isn't a crusade. I feel the CGA, aka consumer law is satisfied. If you think not, take it to the CGA. I have a Tivo, I'd like it to continue for my wife, the primary user. If not, I accept that. Or maybe someone can make it work for the EPG, given the EPG is not Freeview certified. Im all for that.

Note the couple of posters is actually most here that do not agree with the OP.

tdgeek

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#1746592 23-Mar-2017 19:54

gregmcc:

Jaxson:

Telecom doesn't provide the service. They can't be held responsible for the license holder opting not to renew 5 years later. Good luck.

The law says otherwise - CGA. If Telecom didn't pay attention to the fine print from their supplier it doesn't give them a get out of jail free card for their legal responsibilities.

What are the legal responsibilities? To provide a working Tivo box and Hybrids service for how long? 5 years appears to be the line in the sand. The Tivo box is an 8yo device. It will have services most users for 8 years, CGA appears to have a 5 year guide, so on 1 Nov that is covered. 5 years isn't the line in the sad for everything, but Hybrid have settled on that, and not as a guess you would imagine. If CGA felt that 5 years was acceptable for the box and the service, what then?

Jaxson

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#1746594 23-Mar-2017 19:57

gregmcc:

Jaxson:

Telecom doesn't provide the service. They can't be held responsible for the license holder opting not to renew 5 years later. Good luck.

The law says otherwise - CGA. If Telecom didn't pay attention to the fine print from their supplier it doesn't give them a get out of jail free card for their legal responsibilities.

Do you have evidence that they had this information at the time?

tdgeek

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#1746596 23-Mar-2017 19:57

As its not 1 Nov yet, but Hybrid have given a firm, set in stone date, and advised that they have satisfied consumer law, can those wishing to pursue this, lodge it with the CGA now?

minimoke

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#1746604 23-Mar-2017 20:20

quickymart:

Handle9: If the OP is so convinced what is the holdup with taking action? I'm confused why this has gone on for 26 pages.

I'd like to know too. Nothing stopping him taking action right now.

It has gone on for 26 pages because people are asserting without evidence there is this mysical Tivo Service Licence that I have bought for free and there are terms and conditons attahced to it whcih I agreed to when I bought this licence which I didnt actually buy because it was provided with the device or maybe it was provided after I got the device and agreed to some other terms wich wernt provided by the seller of the media device and isnt represented in the screen that says its a life time when its five years or maybe its as long as hybrid thinks but telecom has no idea. It is so no wonder I am left confused

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