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Topic # 102020 14-May-2012 16:06
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Has anyone else had issues with the audio not being supported when viewing TV on their TiVo? My problem comes up randomly and usually goes away when you just change the channel on live TV. It is annoy as hell when it happens on a record show as you have to wait for the audio to come back after a minute or two.

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Master Geek

  Reply # 624979 14-May-2012 17:02
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We get a popping noise, especially when changing channel. Is that what you mean?

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  Reply # 624995 14-May-2012 17:38
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No I loss sound all together picture is sweet as, will get another HDMI cable to make sure its not that, have also turned the video output to be fixed to 1080i in case it is a factor.


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Wannabe Geek

  Reply # 625703 15-May-2012 20:04
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Hi there, we are having a similar issue with our Tivo. We just purchased it about 2 weeks ago, and a day or so in we noticed that the sound would cut out for random lengths of time, sometimes a few seconds sometimes much longer but probably no more than 30 - 40 seconds and this happens probably every 10 - 15 minutes. If we hit the fast forward or rewind or play button sometimes the sound will come back on, and when we replay it again the audio doesn't always cut out in the same section. I haven't noticed it with live television but definitely with shows we have recorded. It is starting to become very annoying! I am thinking it is a hard drive issue as sometimes it will also freeze, however this is not very often. Would like to know if anyone else has experienced problems like this too and if there are any known fixes? Or should I just take it back to the shop and get a replacement?

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Uber Geek
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  Reply # 625740 15-May-2012 21:00
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Have a play with the output settings on the TiVo. One of mine has to be on the highest hybrid setting to eliminate sound and sometimes picture glitches, even though the tv should accept them all. I guess it's a compatibility thing. Worth a shot for a 30 second job.

Edit:  also check your signal strength. TiVos don't like weak or marginal coverage. Maybe a booster could help.

Always be yourself, unless you can be Batman, then always be the Batman

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  Reply # 625757 15-May-2012 21:24
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Your box shouldn't give you the errors you're seeing / hearing.
Take it back...

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Wannabe Geek

  Reply # 625758 15-May-2012 21:24
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Thanks for that, this sounds dumb but I really cant seem to find where the output settings are and I have searched every menu option!? I have a Series 3 Tivo if that helps. I have however managed to find the signal strength option though and will test it as soon as I have finished recording a show :) Cheers.

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  Reply # 625765 15-May-2012 21:34
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Some TV's resync when you change resolution. TV1 - 3 are 1080i but the rest are 576p. So that accounts for a flick, maybe even a loss of picture between channels. Losing sound altogether though honestly shouldn't be related to this and yeah, if it's happening often enough then take the unit back.

For what it's worth, I get bad static sometimes when viewing the EPG and connected to a receiver via optical cable....

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  Reply # 625769 15-May-2012 21:39
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Dunnersfella: Your box shouldn't give you the errors you're seeing / hearing.
Take it back...

so should my TiVo have no audio issues? I have lock the video output at 1080i so that output doesn't change when the broadcast goes from HD to SD to HD (as breaks for example) and this seems to have helped. What is considered a weak/marginal signal, <80%, <70%? Are the TiVo units from NL refurbished models? or ex telecom returns? plus i change the audio to PCM

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