TiVo Network Cable Problems

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eth

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Topic # 111824 15-Nov-2012 21:49

Hi, we have had a TiVo since February. It is a really good DVR, but every few weeks it stops loading the EPG. As soon as I realise that there is only a few days of EPG left I check the network settings and it says 'Connection Attempt Failed' and 'Network Cable Unplugged'. I have to disconnect and reconnect the cable for the Wireless Network Adapter and then it connects fine. I have tried restarting the TiVo and the router and reconnecting it to the WiFi but that didn't fix it. Does anyone else have this problem and does anyone have a solution?

Thanks
Ethan

mattwnz

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Reply # 717986 15-Nov-2012 21:52

Contact telecom/tivo, as it could be faulty

gregmcc

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Reply # 718039 16-Nov-2012 05:21

had a similar problem myself a while back, found the cause to be the ADSL router would fail to renew the ip address for the tivo, the solution, I brought a cheap 8 port switch switch and plugged it in via that, hasn't missed a beat since then.

BTW the ADSL router is a Vodafone complete (HG-556A)

old3eyes

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Reply # 718067 16-Nov-2012 08:39

gregmcc: had a similar problem myself a while back, found the cause to be the ADSL router would fail to renew the ip address for the tivo, the solution, I brought a cheap 8 port switch switch and plugged it in via that, hasn't missed a beat since then.

BTW the ADSL router is a Vodafone complete (HG-556A)

+1 to that answer. I had the same problem. I eventually changed the router (Dynalink) and never had the problem again..

Regards,

Old3eyes

dolsen

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Reply # 718107 16-Nov-2012 09:23

Is there an option to set a fixed ip address outside of the range your dhcp server is giving out? Should fix the issue without buying any new hardware - assuming the problem is the tivo not renewing the ip address correctly.

eth

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Reply # 718206 16-Nov-2012 11:59

The three options when setting up the network are
1) Get automatically from the DHCP server (typical)
2) Let me specify a static IP address
3) Let the TiVo assign itself an IP address

Which is the best option?

freitasm

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Reply # 718214 16-Nov-2012 12:10

Here at home I configured the DHCP on the router to reserve address for some devices that will never change: Laserprinter, HDHomerun, CurrentCost, TiVo, etc. Some of these devices don't have any UI so the only way to give it a static address is by making a reservation in the router.

See if your router offers this option.

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dolsen

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Reply # 718255 16-Nov-2012 13:02

eth: The three options when setting up the network are
1) Get automatically from the DHCP server (typical)
2) Let me specify a static IP address
3) Let the TiVo assign itself an IP address

Which is the best option?

2 - set a static ip address. Typically the router will give out a range of ip address, you need to set one outside of that range. Ie, my router has a ip address or 192.168.0.1. The routers dhcp server serves ip addresses from 192.168.0.50 - 192.168.0.150.

For my setup I would pick a number outside of the range, ie, 192.168.0.25 as it is not in the range and not in use. I'd then set the tivo address to be 192.168.0.25 and the gateway address to be 192.168.0.1. If it needs dns server, that would also be 192.168.0.1.

That way, the tivo would not be dependent on the router to give it its ip address.

The other way that was mentioned was to, on the router, set a fixed ip address for your tivo. It will be something like mac address - ip address where you would put in the mac address of the tivo and tell the router to always give it the same ip address. As the tivo may not be renewing the ip address correctly from the dhcp server in the router, it is possable this way may have the same issue.