Got the Tivo just before christmas because now (allegedly) Tivo desktop is available for Apple MAC enabling you to view photos on Tivo from iPhoto and music from iTunes on the MAC. This was the only reason I got the Tivo - to view photos from my iMac.
Got all excited and connected up the Tivo, tried to connect with the iMac using home networking package, following the instructions on the Tivo website. Despite numerous attempts (reinstalling the desktop from Tivo website 3 times, rebooting everything numerous times) haven't managed to download and view photos from iMac on Tivo. Occasionally it recognises the iMac (photos and Music) on the menu, when select to view the photos it fails and keep getting message " a problem occurred while accessing server....."
The Tivo helpdesk is, what should I say, worse than useless.
The first time I contacted them, they weren't even aware that you had an apple desktop. I had to point out to them that it is available - check your website. It also says so in the handbook that comes with the Tivo. (That's a bit worrying?). They couldn't resolve the issue and were going escalate to Hybrid. would contact me next day (2 people gave me that assurance). Nothing happens.
Have subsequently made numerous calls (and have to reiterate that Yes There is a desktop for Mac's now, please check your website) when you eventually get through after waiting on the call for long time (once i was on hold for 55 mins and gave up!) they give the same yarn - it is with Hybrid and we will contact you tomorrow. Nothing happens. When today I insisted that I want to speak to a manager, I was told that no manager was around as it was the weekend and to call back on Monday. All I want is for them to resolve my problem or refund my money. According to the help desk, there is no protocol for returning Tivo. Hmm. Now I am really worried. I have ended up with a box that I have paid $920,, It doesn't do what it says it is meant to do, The Helpdesk don't know that it can do what their website says it is meant to do, and they can't fix the problem. And still I cannot get a refund. So I am stuck with a very expensive black box that is of no use to me (don't really need it for watching TV as I have to have Sky for Sky sports).
Has anyone managed to make the Tivo work with Apple MAC using the NZ Tivo Apple desktop?
What has been people's experience of the helpdesk and their service?
Any suggestions or advice on how I can make it work or get some recourse/ resolution from Telecom will be highly appreciated.
desperately yours
:-(
Trusted
