Replacement Ryobi parts?

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Technofreak

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#3299195 20-Oct-2024 17:07

Jase2985:

Technofreak:

Being available vs on the shelf are two very different things. I'm not talking about spares to repair, I'm talking about things that get used during normal use, things like cutting blades,

I don't shop at NL, however as I've already stated for appliances that I own that need consumable spares I can go into the the retailer and buy them off the shelf.

It's about providing service to the customer and Bunnings nies aren't particularly good when compared to other retailers in my experience.

Cutting blades rarely fail abruptly, so you know a long time in advance you need a new one, so its no harm or real hassle having to special order it in. it fulfils their obligations under the CGA.

What don't you get about providing customer service?

Meeting the requirements of the CGA and providing good customer service are streets apart.

Correct things like cutting blades can easily be bought ahead of time. However your solution requires two trips to the shop and faffing around while they find your order when you go to pick it up, whereas with other retailers it means one trip at a time that is convenient. I know which retailer I'd rather support.

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Jase2985

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#3299202 20-Oct-2024 17:35

Technofreak:

What don't you get about providing customer service?

Meeting the requirements of the CGA and providing good customer service are streets apart.

Correct things like cutting blades can easily be bought ahead of time. However your solution requires two trips to the shop and faffing around while they find your order when you go to pick it up, whereas with other retailers it means one trip at a time that is convenient. I know which retailer I'd rather support.

yawn, they have limited shelf space and for something they would hardly go through it doesn't make sense for them to stock it. Yes its an inconvenience for you but for them, it makes sense.

freitasm

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Geekzone

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#3299204 20-Oct-2024 17:47

It's Bunnings. If you are not using the correct name, you're breaching the FUG and I will lock you out of this thread.

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RunningMan

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#3299205 20-Oct-2024 18:03

Technofreak: However your solution requires two trips to the shop and faffing around while they find your order when you go to pick it up,

There's this new invention called "The Internet". You can use it to contact businesses without making a trip to see them 😉

Joking aside, Bunnings have an online form for ordering spares. They do click and collect as well as delivery so no need to go in person at all.

In respect of customer service and carrying parts, I can see why they wouldn't. With the very quick turnover of new models of machinery the parts stock holding would be massive and demand unpredictable. Would be a lot of money tied up in very slow moving lines. That's the flip side of lower prices (margins) for the rest of the things they sell.

sir1963

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#3299247 20-Oct-2024 20:35

RunningMan:

Technofreak: However your solution requires two trips to the shop and faffing around while they find your order when you go to pick it up,

There's this new invention called "The Internet". You can use it to contact businesses without making a trip to see them 😉

Joking aside, Bunnings have an online form for ordering spares. They do click and collect as well as delivery so no need to go in person at all.

In respect of customer service and carrying parts, I can see why they wouldn't. With the very quick turnover of new models of machinery the parts stock holding would be massive and demand unpredictable. Would be a lot of money tied up in very slow moving lines. That's the flip side of lower prices (margins) for the rest of the things they sell.

It's also a REALLY good argument to stop this planned obsolescence . These are tools, not fashion items.

richms

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#3299305 21-Oct-2024 09:14

RunningMan:
In respect of customer service and carrying parts, I can see why they wouldn't. With the very quick turnover of new models of machinery the parts stock holding would be massive and demand unpredictable. Would be a lot of money tied up in very slow moving lines. That's the flip side of lower prices (margins) for the rest of the things they sell.

Consignment stock means they either sale it out at the end of life and the supplier eats the loss or they send it back. It's not money tied up for most things.

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MadEngineer

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#3299443 21-Oct-2024 12:41

RunningMan:

Technofreak: However your solution requires two trips to the shop and faffing around while they find your order when you go to pick it up,

There's this new invention called "The Internet". You can use it to contact businesses without making a trip to see them 😉

Joking aside, Bunnings have an online form for ordering spares. They do click and collect as well as delivery so no need to go in person at all.

In respect of customer service and carrying parts, I can see why they wouldn't. With the very quick turnover of new models of machinery the parts stock holding would be massive and demand unpredictable. Would be a lot of money tied up in very slow moving lines. That's the flip side of lower prices (margins) for the rest of the things they sell.

Thanks for that link - I submitted a query there.

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Behodar

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#3299444 21-Oct-2024 12:47

Jase2985:

Can you walk into Noel Lemmings and get spares for your appliance?

I'm getting a little off topic here, but in my experience, no. They don't have them, they refuse to order them in, and when you mention CGA they tell you to buy the part off Amazon (this really happened!).

MadEngineer

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#3299445 21-Oct-2024 12:55

Fortunately there are stores like this that have comprehensive supplies of spares for appliances

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Wheelbarrow01

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#3299727 21-Oct-2024 23:42

I'm increasingly finding that consumable spares for just about anything are never held on the shelf anywhere anymore. In my case, most of the time it's for mechanical parts for things like my car, trailer, boat/outboard, quad bike etc. Sometimes it's for something really basic like wheel bearings that I'm forced to order online and wait for.

My biggest frustration with these types of DIY projects around the home is that I'll start the job and work out what I need at the weekend, order it online asap, and 99% of the time it will arrive on the Monday after the following weekend. So it's essentially always a 2 week turnaround to finish even the simplest task.

In a similar vein, my latest moan is about my local outboard service centre. They told me on the phone last week that they will no longer fix, service or source parts for engines older than 20 years (which includes mine) because "parts are too hard/expensive to get". What I find comical about that statement is although my outboard was built in the early 90's, the design didn't change until the early 2010's so OEM parts are plentiful. When I called an alternate service centre, they told me they couldn't fit me in for an "assessment" until the end of January, even though I already know the exact part that needs fixing or replacing (throttle cable). In the end, I thought outside the box and took my damaged cable to my jeweller friend who fashioned a casting mould out of a strip of aluminium from a coke can, and simply cast a new soldered end cap where my original had broken off. It was like watching an episode of MacGyver but it worked, was all done in 20 minutes and allmfor the princely sum of a dozen beers.

As others have said, the problem is nobody wants to fix anything anymore, and virtually everything is considered disposable, so there is almost zero motivation to stock commonly required spare parts nationwide. At best what you need will be sitting in an Auckland warehouse. At worst, it's a 12 week wait for a stovetop simmerstat from Germany to arrive via sea freight....

boosacnoodle

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#3299846 22-Oct-2024 12:39

Right to repair can't come soon enough. Repairs are made more difficult by software locking or withholding service information that is essential for a repair to be conducted.

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kotuku4

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#3300009 22-Oct-2024 17:53

It's from the cheap and cheerful end of the product range (crap), so don't spend too much on parts.
You could try plastic repair see YouTube.
The carburettors are generic brands like Walbro or Zama, so other recycling centre filters and housing might fit.
If it's a foam filter element it should be oiled, excess squeezed out.

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