Hi All,

I had a heat pump installed six month ago and it's been nothing but problems really.  In the Winter it couldn't regulate it's temperature (got too hot)  and now in the Summer I've had it on for almost 3 hours set to cool -  18 degrees, and it's 26 degrees in the room.

I've spoken to the distributor of the heat pumps who says the "company" that installed my heat pump is no longer accredited with them and is no longer allowed to buy from them due to complaints from other users regarding botched installs.  Given that this is the case, I'd really not prefer that they come back to try and "fix it".  I have lodged a dispute with the Disputes Tribunal because communication has been appalling and I keep getting put off.  But in the meantime, do I really have to allow these jokers back into my house to attempt to fix it?