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Forums › Online streaming services › Samsung TV Netflix app not loading.
jayd

35 posts

Geek
+1 received by user: 2


#145436 17-May-2014 18:16
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Hopefully its just temporarily broken, but I can't get Netflix to load on my series 5 and 8 TV's, was all going great until the latest 1118 update. When I click on Netflix it doesn't load up and just reverts back to the TV picture on the HDMI1 input.
I'm using Unblockus DNS and I've tried resetting the smarthub with no luck. This was one of the reasons I bought the Samsung so it will be a disappointment to lose it.
No problems with Netfix on the laptop with same DNS. Seems to be Samsung related.
Are there any other Samsung/Netflix people out there with the same issue who might have found a fix?
 

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pchs
187 posts

Master Geek
+1 received by user: 46


  #1047160 17-May-2014 19:24
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I had the same issue on my series 9, then my series 8 late last year with Firmware upgrades, I also have a series 5 and noticed the same issue on the latest recent update.

This took up literally a day off my life to resolve!, if yours is the same issue, you open Netflix and it immediatly crashes back to broadcast TV. Here is what I finally did to fix it.

There seems to be an issue with setting your country as NZ, but your Internet Area as the USA - what you need to do is delete the USA Netflix app and replace it with another country (I.E UK)

So, go through setup, select NZ as your Internet Country which will delete the Netflix App
Go through setup again and select UK as your country
Go through setup again and select USA as your country, this wont delete the Netflix App it will just change the country, so it should load.

Hopefully that works for you, I've confirmed it works on my 9,8, 6 and 5 series Samsung. You also need to lock the App's to stop it updating.

I did find it very strange that although I searched alot for this error no one else seemed to report it!

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