I am as ungeeky as they come but have tried everything I can but cant make any progress ...

I am a huge Movie/TV watcher and have had Fatso for about 10 years.  On the day Netflix came out I signed up for Netflix and Lightbox but was shocked at how poor the content was cf with fatso.   It worked well but I was bored stiff after a month. 

Heard about Unotelly so  signed up and have had an atrocious service ever since.

Netflix drops out constantly as does lightbox some of the time.  The timer clock can come up on Netflix every 2 minutes at its worse and is thus unplayable.  However I have had up to a 3 week period with virtually no problems at all.  I cant figure out what is going on.

I have a Sony Bravia Smart TV about 2 years old.  Before Unotelly,  I had it wired in to a point behind the TV.     We have a super long rectangular house and have the D LInk router at the far end in the garage (sadly away from the living areas) so have had long standing wireless problems on tablets etc down in the living areas.  We have 5 or 6 hardwired internet points throughout the house.  About six weeks ago I got the electrician round to put in another internet point and move the router down to this end of the house.  What we ended up with was a second router type thingy like on a relay  So we have the original router  down in the garage and a second device down near the living area which allows us to get wifi in the living areas comfortably.  If I turn the new device off I can still access wired internet from anywhere in the house where there are points.

After the electrician left I noticed that the wired service to the TV was no longer working.  I'm not sure why because the internet point at the TV shouldn't have physically changed and when I put a PC on it, it works fine on the wired service although my PC says Network found but limited.

Anyway my motto should be undeterred' so I opted for Plan B and reset the TV for wireless service and away we went.

So now I need to divide into BC and AC for the sake of the story.

BC +  Before electrician's changes
AC +  After electricians changes

BC

Had no problem getting Netflix in US/ UK etc but on a fairly regular basis, I would have drop outs or network problems on most days.  These seemed to follow a pattern (for example, the dropped service would occur most nights at around 8 pm and on Sat and Sun mornings although not exclusively.  I researched and researched but could come up with nothing except the possibility of Spark operating some kind of traffic management.  I quizzed them at length about this both locally and at their overseas support centre but they swore blind they didn't do this to their unlimited customers although I note their terms and conditions say they can use it if they want to.  Coincidentally after I took them to task the problem seemed to go away almost entirely for about 3 or 4 weeks.

So BC - I'd be watching TV on wired internet and a drop out would occur.   Would tun off router and TV, check cables, check DNS and update Unotelly DNS.  Sometimes this would reset it all and service would be back and other times it wouldn't but you could do the same the next day and get it working again.  Also I refresh internet content frequently.

Functionality at this time would be TV reception is out completely but PCs in the same room still working but not necessarily downloading more complex sites like lightbox on Netflix on TV.  Sometimes drop out says check Network connection or it may just be a series of constant refreshing circles making Netflix unwatchable.  Mostly Netflix and Hulu affected but also sometimes local Lightbox as well.

Now AC  -

Fully wireless and can stream Netflix and Lightbox to all tablets and PCs no matter what even when TV says check Network Connection.    Last night after several days of constant drop outs,  I decided to reset my network connections on my TV and found tiny changes to the server type info so reset them to what Unotelly recommends and eventually got it going again but still with drop outs every 5 minutes.

I think I am looking at 2 problems

1.  A possibility that someone is limiting my access to overseas content or someone is limiting the amount of data we can download.  In the traffic management scenario, that would explain why internet browsing is still accessible via PC but not downloading or streaming on PC.  (As was happening BC)

2.   There is now a further problem to do with the Sony Bravia Tv and the new Wireless modem thingy.  Remember Netflix can now stream on wireless just fine even when TV cant connect  (which would be in line with Spark potentially stopping implementing traffic management (and hence the 3 weeks of normal operation BC). 

Any suggestions about what might be happening in either or both scenarios?

I am at the point of packing it all in and going back to Fatso so I would be grateful for any advice at all.  I have trawled the internet for answers and don't know whether to get the electrician back, change away from Spark to another provider or put the TV in the shop - or all 3!!!

Thanks so much