"Cancellation by email will not be accepted. To cancel your account please click here."
The "Click here" URL took me to My Subscription page (behind login) where I saw the following.
"Cancel My Subscription
To cancel your subscription, please contact Member Care on 0800 002 098 between Mon-Fri 11am to 8pm and Sat 2pm to 10pm."
"11 am to 8pm" says to me this is their Australian call centre. That aside, is this policy of not accepting cancellations over email even legal?
They sure accept online signups, they use the email address as the primary account ID, so why the heck would they not accept cancellations online/over email?