Netflix Buffering Problem Only on Tablet

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eracode

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Topic # 151154 15-Aug-2014 17:03

My wife has been watching a TV series on Netflix on her Samsung Tab S. Over the past week or more it has played fine, great resolution etc. However in the last few days it has started taking a long time to load and then stops for buffering every minute or two.

I have checked the wifi speed and it's more than adequate. I have checked the same episode on my iPad and it plays fine with no buffering. I deleted the Netflix app off her tablet, reinstalled, re-logged in etc and we thought it was ok but the problem has reappeared.

SWMBO thinks that the problem has been caused by her rewinding (i.e. dragging back the progress bar) - but I have no idea about that. A caching issue?

This seems to be a device-specific problem given that otherwise Netflix is running ok. Grateful to hear suggestions/advice.

DeepBlueSky

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Reply # 1109427 16-Aug-2014 11:11

Hi eracode,

I would look at the following.
Buffering suggests network issue, I have a Note pro and it can see my routers 2.4 and 5GHz bands could it have jumped to the other band on your network maybe it's not as good.

Does the Tab S have mobile support I disable my 3 / 4G on my pro to be safe at home.

You could also drop your wifi connection on the Tab S and re join the network.

You could also check the router setup but as the IPad is okay it suggests this is not an issue.

Others things that come to mind check your on the latest Netflix app the update regularly.

eracode

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Reply # 1110914 19-Aug-2014 00:11

Thanks DBS.

Not necessarily in this order, I rebooted device and cleared all cache, deleted and reinstalled Netflix app, forgot network and rejoined, powered router off and rebooted - all which I had done before. Not sure what fixed the mystery-to-me problem but it's now back to running without buffering, so peace reigns in the household once again.

Goosey

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Reply # 1110982 19-Aug-2014 07:16

that's what fixed it. Try the other suggestion regarding switching off 3G/4G etc (if your tablet has a sim). That way if the wifi signal drops for whatever reason it wont try to bounce between connections.