Netflix app update on FireTV can't download it

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mruane

420 posts

Ultimate Geek
+1 received by user: 2

#154516 30-Oct-2014 15:51

Hi

My Netflix on FireTV worked a treat yesterday but today FireTV tells me a new Netflix app must be installed and there does not seem to be a way to download it. Anyone else notice this? Going to the App store just reports Unavailable on the download button!

Cheers Mike

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232 posts

Master Geek
+1 received by user: 102

#1165163 30-Oct-2014 16:29

I got a new Fire Tv, yesterday and downloaded netflix app OK.

robjg63

4161 posts

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Subscriber

#1165181 30-Oct-2014 17:16

Have you changed your country under amazon.com perhaps - dont know if that would stuff it up - but....

Have you changed anything lately?

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Cbfd

307 posts

Ultimate Geek
+1 received by user: 63

#1165186 30-Oct-2014 17:41

yer im having the same issues it seems now - but dont have an address to change all my stuff to the US :(

mruane

420 posts

Ultimate Geek
+1 received by user: 2

#1165202 30-Oct-2014 18:04

I changed my address in Amazon to the Youshop address but that was after Netflix failed. Otherwise no changes at all.

Cheers Mike

Cbfd

307 posts

Ultimate Geek
+1 received by user: 63

#1165224 30-Oct-2014 18:42

I fixed it - for some reason my address went to my personal one in nz so had to de register my amazon fires then change my country then re-register them and it worked sweet as

mruane

420 posts

Ultimate Geek
+1 received by user: 2

#1165322 30-Oct-2014 21:32

Ah ok, so deregister the FireTV and re register it, I assume the country is set during the registration process rather then at the Amazon site - right?

Cheers Mike

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robjg63

4161 posts

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#1165355 30-Oct-2014 21:58

If you didnt change the country it should still be ok I guess.

Have you tried "Sync Amazon Content" option on the Fire TV.
Its under Settings/My Account.
That might force it to sort itself out.

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

richrdh18

232 posts

Master Geek
+1 received by user: 102

#1165453 31-Oct-2014 08:06

Got home last evening and Netflix wouldn't update or start, so did what was suggested, de-registered my device and then re-registered it, all good now. Also deleted my NZ address in my amazon account and set it to my You shop address.
Had to go thru and re-setup some apps again.

mruane

420 posts

Ultimate Geek
+1 received by user: 2

#1165933 31-Oct-2014 14:47

Thanks for all the feedback. I also tried the de register and re register which got Netflix working but attempts to stream anything just boot back to the Netflix app download in Amazon and stop streaming. So not been able to use Netflix since the app upgrade.

Update: a reboot finally fixed it. All going well now.

Cheers Mike

Mattmannz

471 posts

Ultimate Geek
+1 received by user: 88

#1166100 31-Oct-2014 20:10

Had to dereg and rereg to get the update as well. Uninstalled the app and reinstalled but still needed the update.

zespri

424 posts

Ultimate Geek
+1 received by user: 94

Lifetime subscriber

#1166152 31-Oct-2014 21:12

Hm mine has not asked for the update. Or may be it did when the kids watched it last night because this morning I was logged out of netflix. Logged in and everything worked fine and is working right now. No reg/dereg was required so far. The country on amazon account is NZ.

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Mattmannz

471 posts

Ultimate Geek
+1 received by user: 88

#1166158 31-Oct-2014 21:19

There was also an amazon fire update on my unit last night and it restarted.

The new version is very obvious as Netflix looks very different.

zespri

424 posts

Ultimate Geek
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Lifetime subscriber

#1166159 31-Oct-2014 21:20

Ah. That might explain it. Updates are blocked on mine.

zespri

424 posts

Ultimate Geek
+1 received by user: 94

Lifetime subscriber

#1166174 31-Oct-2014 21:58

Yep, apparently netflix updates only after firmware update http://forum.xda-developers.com/fire-tv/general/software-update-version-51-1-4-t2920392

I'll hold off updating for now as some people on some providers complained that android netflix app somehow detects that you are in Nz about 25% of the time. Which means that it randomly refuses to play moives / episodes. I've experienced it myslef on Roku and a friend of mine has this problem on his Android tablet. Still the old html 5 netflix app on amazon fire tv works 100% of the time.

Time will tell ).

marlinz

441 posts

Ultimate Geek
+1 received by user: 96

#1166264 1-Nov-2014 07:27

Mattmannz: There was also an amazon fire update on my unit last night and it restarted.

The new version is very obvious as Netflix looks very different.

yes it is very different , this will take some getting used to

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