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Forums › Online streaming services › Quickflix playback problem: account?


BDFL - Memuneh
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# 159733 10-Dec-2014 22:04
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I am using a test account so I can try the Google Chromecast app later.

I tried playing a movie on Chrome and Internet explorer, on a Windows 8 laptop and Windows 7 HTPC (both connected via Vodafone cable) and a Windows 7 machine (connected via Snap DSL).

After going back three times on a sequence of "Opening... Individualizing..." messages I get this:



Any ideas, before I go back to Quickflix? Perhaps linked to my test account?




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  # 1196632 12-Dec-2014 22:13
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Suggest delete silverlight and reinstall. I had same problem and that was the answer - hope that helps 



BDFL - Memuneh
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  # 1196635 12-Dec-2014 22:23
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Could be. But in four different PCs in the household?




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BDFL - Memuneh
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  # 1196729 13-Dec-2014 11:03
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There you go... Removed Microsoft Silverlight from laptop, reinstalled it, applied all updates again and it's working now.

Now to do this on the HTPC in the lounge.

Thanks for the suggestion!




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  # 1196733 13-Dec-2014 11:10
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Huh. It seems that when Silverlight fails, it fails spectacularly :)



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  # 1196735 13-Dec-2014 11:11
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It was probably a Silverlight DRM problem. From the messages flashing on screen it sounded like it was trying to generate licenses ("individualizing") and failing at some point. Removing and installing again, then updating worked fine.




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  # 1196737 13-Dec-2014 11:15
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I just mean managing to hit all the computers at once, impressive!



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  # 1196739 13-Dec-2014 11:16
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Well, the risks of installing a bad Windows Update in all Windows computers in the household...




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  # 1196773 13-Dec-2014 11:46
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Glad I could help and yes that last Windows update seemed to be the culprit...

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