Netflix & Spark

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Pulinski

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#171088 5-Apr-2015 18:59

Looks like a Transparent Proxy is killing my Netflix US. I have just recently switched to Spark Unlimited VDSL from the 500Gb Plan.

I have had nearly 2 years of no issues Netflix until today.

Nexus 5 D820 32Gb on Telecom | iPad Mini 2 with Retina 32Gb WiFi

Telecom Ultra VDSL 33 down/10 up | Asus RT-66ac | Windows Home Server 2011

freitasm

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#1277607 5-Apr-2015 19:14

Check http://www.geekzone.co.nz/forums.asp?forumid=39&topicid=170915

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Jase2985

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#1277611 5-Apr-2015 19:14

call and asked to be removed from the transparent proxy

BarTender

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#1277630 5-Apr-2015 20:13

There is no technical difference between the two services. So perhaps reboot your modem and you will get a new IP... and then it should be ok again.

Talkiet

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#1277640 5-Apr-2015 20:57

I'm genuinely interested to know if you've determined precisely that it's the proxy breaking your Netflix US connectivity or if it's just perhaps hurting performance. What's the nature of the problem. If you have any controlled troubleshooting, please PM me with the results. I'm working on an overarching improvement for a few issues and the more examples I can gather of issues like this the better.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

SparkNZ

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#1278307 7-Apr-2015 13:33

Hi Pulinski,

As per Neil/Talkiet's post above - there is categorically no shaping/hobbling/restricting of access to services. Some customers have had issues from time to time with the way our upstream proxy works with some services, and in these cases we've acted to either make changes to our network configuration (when it has applied more generally like approximately a year ago) or in specific cases - again, as per post above we can deal with those on a one-off basis. Nothing to do with legal action between Sky, TVNZ, Mediaworks, Lightbox and 'global mode'-type providers. As has been said, it's not about what individuals choose to do with their connections or about overseas providers, it's those companies seeking to either protect the content rights they have paid for, or establish the rules of the game. Either way, it's a business-to-business thing, not individuals.

Talkiet is your best bet for a technical solution and helping us troubleshoot, so best to continue with him; his kung-fu is much stronger than my own!

Sam

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Pulinski

131 posts

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#1285764 16-Apr-2015 17:41

Thanks for the answers to this.

I am now on a Static IP and requested to have the IP bypass the transparent proxy.

It does cost $15 per month, but I have recently switched to a Unlimited Plan, so It now costs about the same as it did when I was on the 500Gb plan.

Nexus 5 D820 32Gb on Telecom | iPad Mini 2 with Retina 32Gb WiFi

Telecom Ultra VDSL 33 down/10 up | Asus RT-66ac | Windows Home Server 2011

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kendo

213 posts

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#1285808 16-Apr-2015 19:32

I get better performance when I run unotelly , cheaper than $15 a month for a static IP.

aX3kill3r

16 posts

Geek

#1286636 18-Apr-2015 05:17

How do you get yourself removed from the Transparent Proxy? I am also with Spark and recently changed to unlimited VDSL. I am also have performance issues with US netflix through Unotelly. Most times nothing loads.

703

131 posts

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#1290456 23-Apr-2015 22:56

I connect at 5Mbps on ADSL2+. Fibre is not coming to our area until 2017!

I am having the same issue too. Used to be on the 150GB plan, no issues with streaming Netflix at 720p (takes around 30 seconds - really consistent performance) - sometimes even 1080p. Now with Unlimited data, NetFlix hops around at 384p/288p/480p constantly. This includes NetFlix NZ.

I'm using a PS3 with Ethernet directly connected to the modem. No WiFi involved.

Talkinet - Is this something you can help with?

I will just have to change ISP if this doesn't get resolved.

freitasm

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#1290460 23-Apr-2015 23:05

I suggest you create a new topic about your speed. Post location, modem stats and if you have a master filter or use individual filters.

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Talkiet

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#1290478 23-Apr-2015 23:31

703: I connect at 5Mbps on ADSL2+. Fibre is not coming to our area until 2017!

I am having the same issue too. Used to be on the 150GB plan, no issues with streaming Netflix at 720p (takes around 30 seconds - really consistent performance) - sometimes even 1080p. Now with Unlimited data, NetFlix hops around at 384p/288p/480p constantly. This includes NetFlix NZ.

I'm using a PS3 with Ethernet directly connected to the modem. No WiFi involved.

Talkinet - Is this something you can help with?

I will just have to change ISP if this doesn't get resolved.

Hi there... while I would love to help, I'm not a helpdesk or Ops person so I don't have direct access to systems that allow me to look at individual lines or account etc. When logging an incident through the normal channels has not worked and the issue is demonstrable, I am happy to give advice or redirect the incident to someone in Spark to have a good, hard second look at.

The first thing I would ask is that you get the helpdesk to supply you with an incident number - there's very little I can do unless I can give an internal reference which operations staff can use to look up your line and account details etc.

As well as logging an incident, could you please confirm your DSL stats... Are you really getting just 5Mbps ADSL connect? Or is that throughput? Please paste full DSL stats here.

This isn't really directed at you either, but Geekzone should not by any stretch of the imagination be considered a first port of call for support. That's why for the last week or two, and going forward, I am going to insist that a call is logged with the helpdesk before I can engage in any fashion... Quite apart from the fact that most performance issues do end up being wireless or house wiring issues, it means there's a record of the incident in our system that can be used to track issues, and if there are problems, I absolutely want the helpdesk to hear about them and see the call patterns instead of silently fixing issues one by one. If patterns of behaviour can be seen, there will be more resources and urgency allocated to bigger picture solutions.

Cheers - Neil G

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

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joff_nz

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#1290702 24-Apr-2015 11:14

Great post N