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36 posts


# 239383 15-Jul-2018 14:24
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Hi there,


I was just wondering if anyone else has issues sometimes where the stream quality doesn't seem to pick up when watching HD/4K tv shows on netflix?


I checked multiple shows that are HD and they never really seem to get much past 240p. There's bandwidth there as the YouTube app has no issues streaming that high.


I'm with My Republic and have rebooted both ONT and Router, rebooted tv etc


I think it's ok on my PC, streaming via the website. 


We are on the deluxe plan so we are entitled to 4k content etc.




any thoughts? :) thanks



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36 posts


# 2056471 15-Jul-2018 14:35
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oh sorry - never mind, only after writing this I spot the account setting that controls how much data devices use...:) set to auto instead of LOW.



120 posts

Master Geek

  # 2056472 15-Jul-2018 14:37
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Have you checked your Netflix settings on the TV. May be set to 240p or low data settings. Or may be uninstall and reinstall the app, if this is possible. Or may be reset your TV

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