Netflix - forced subtitles not working

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robbon44

183 posts

Master Geek
+1 received by user: 29

# 245012 14-Jan-2019 12:05

Hi all

Sat down to watch The Great Wall on Netflix yesterday and got really frustrated that all the mandarin spoken parts were not translated on the screen as forced subtitles. The only way we could get the manadarin parts translated was with subtitles tuned ON and then we had subtitles for all english as well as mandarin !

Is this a common issue with Netflix, is there a workaround ? (buy the movie off google play/BD...etc is obvious)..

I have seen TV shows on Netflix where forced subtitles are shown but is this just an issue with movies ?

Rob

Handsomedan

2111 posts

Uber Geek
+1 received by user: 483

Subscriber

# 2160853 14-Jan-2019 12:30

I've had this issue a number of times with iOS versions of Netflix...watching on the iPad is quite frustrating if there's a Johnny Foreigner speaking the native tongue.

Don't have this issue when watching via Smart TV or Apple TV, funnily enough.

Handsome Dan Has Spoken.

BlakJak

674 posts

Ultimate Geek
+1 received by user: 98

Trusted

# 2160891 14-Jan-2019 13:02

I've had this on various versions of Netflix, I suspect the Android App and Xbox One though I can't remember specifically (but those are the methods I usually use to view Netflix). Bloody annoying.

No signature to see here, move along...

FineWine

793 posts

Ultimate Geek
+1 received by user: 221

Subscriber

# 2160989 14-Jan-2019 14:53

This may provide some answers:

Netflix is in the wrong language

Why aren't subtitles available in my language?

or you could have an online chat or a voice chat with them and give them feed back.

iMac 27" (late 2013), Airport Time Capsule + Airport Express, iPhone7, iPad6, iPad Mini2

Panasonic Blu-ray PVR DMR-BWT835 + Panasonic Viera TH-L50E6Z, Chromecast Ultra

robbon44

183 posts

Master Geek
+1 received by user: 29

# 2161032 14-Jan-2019 16:19

i think its more to do with how Netflix stream the film rather than my settings

i would have thought that with my default settings as English where there are parts of a film or tv show where people or characters are speaking in a different language..say klingon ! then the forced subtitles would show on screen as default.

We had to watch the film with full English CC subtitles on to be able to understand the mandarin parts (which there was a lot of).

i have sent a query to netflix so lets see..

image of screen with english CC subtitles ON