Spark Sport not working

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half1

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#252984 20-Jul-2019 11:12

I am trying to set up spark sport And it has been a nightmare I have been on to the help desk but they seem to out of it. I am running AMD 4300 quad core with 8 g of ram and 64 bit with a 2g R7360 graphics

When I log in all that happens is the white text goes a light grey and nothing happens

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BDFL - Memuneh
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#2280097 20-Jul-2019 11:16

What OS, browser version? At home? What kind of network and speeds?

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half1

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#2280264 20-Jul-2019 13:43

Firefox 68.1 Google 75.0.3770.142 both 64 bit 104.2 download 18.6 upload at home with LAN

This is home computer

wazzageek

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#2280387 20-Jul-2019 18:48

Try google chrome, a number of VOD services I find do not play well with Firefox.

SkyGo was one I found the other night - although that’s using flash. I’ll give Spark sport a go on my pc a little later tonight and report back.

wazzageek

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#2280444 20-Jul-2019 20:50

Windows 10, Firefox 68.0.1 - Working fine for me (I don't have an active sub, just the RWC - so that's all I could test, sorry!)

half1

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#2280564 21-Jul-2019 08:27

I have tried chrome as well as firefox but still the same

freitasm

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#2280584 21-Jul-2019 09:34

Are you using your ISP's DNS or some other DNS?

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crewsaider

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#2280598 21-Jul-2019 10:16

I have exactly the same problem with Firefox on my laptop with all tracker, third-party and ad blocking off and using ISP DNS. On the other hand, my desktop Firefox with all blocking enabled works perfectly. Confused of Rangiora!

half1

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#2280658 21-Jul-2019 12:48

Spark DNS

I went to help and spoke to a rep and he said he could log in no problems so he set up my spark sport but nothing has changed
This is the third time I have spoken to spark sport and I dont think they know much about it
In my opinion spark help desk itself wants to distance itself from it. I asked spark about it and they said talk to spark sport

As soon as I log in the white text at the top goes light grey and I cant get any response from any links or have any control over what happens, and the 7 day free trial link has a big cross on it, I have disabled all ad blockers and no change

Oblivian

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#2280671 21-Jul-2019 13:45

Open an incognito tab and try again.

Ctrl-Shift-N

If it works, it is most certainly add blockers/popup blocks

hio77

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#2280775 21-Jul-2019 14:59

Can you provide a screenshot of what your getting?

It does sound browser related sadly. but i'd be interested in what's not loading.

a screenshot of the Network tab (ctrl + Shift + I ) would be handy to see what's failing for you too.

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hio77

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#2280776 21-Jul-2019 15:03

half1:

In my opinion spark help desk itself wants to distance itself from it. I asked spark about it and they said talk to spark sport

As it's not a network issue, it does need to go to spark sport, It's a very different team that handles the spark sport side of things so our normal front line agents aren't as up to it on existing issues etc.

It's not about distancing spark from it at all, but simply putting the call to the right folk who know what they are talking about :)

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.