Pausing/Resuming TVNZ+ on Panasonic Smart TV [TH-48JZ1000Z]

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jamesrt

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#303471 12-Feb-2023 20:44

We have a fairly new (purchased Nov 2021) Panasonic 4K Smart TV (model TH-48JZ1000Z) ; which is up to date with the latest firmware.

Over the last few months, there's been a vaguely annoying issue with TVNZ+, using the Panasonic App that came with the TV. It plays fine; but if we press the pause button on the remote to pause whatever we're watching, we can't resume it again - neither the play button not the pause button do anything.

This only happens with TVNZ+; all the other streaming apps (NF, Disney+, Neon, etc) all work fine - pausing and resuming without any problem.

A little hard to see how it could be a physical remote issue.

Does anyone else with the same TV out there in GeekZone-land have the same issue?

(Also, a little hard to see how it could be an ISP issue, but I guess anything is possible)

Thanks!

Ramjet99

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#3035970 13-Feb-2023 13:40

Not sure if related but on a SmartVU SV11, the TVNZ app will freeze the whole device occasionally after fast forwarding. Power off/on the only fix so far. All other apps fine as well. Relatively new issue.

jamesrt

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#3035976 13-Feb-2023 13:48

Thanks for your reply; and that reminded me I needed to update my post.

I actually had a bit of a "d'oh!" moment last night, as the penny dropped and it occurred to me that maybe my pi-hole was causing the issue.

Turns out it was - if I whitelist the TV on the pi-hole, then I can pause and resume perfectly. The TVNZ+ app is trying (and was failing) to load a fullscreen advert when it's paused (Gee, THANKS, NZTV!), which was upsetting it...

TV now working; but unfortunately with ads when paused. Oh well....