Googletv gone bellyup.

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Moahunter

162 posts

Master Geek
+1 received by user: 38

#304503 9-May-2023 15:29

I have been using Googletv with no problems until yesterday. Home page is frozen'

I've tried Reset, signing out from my Google account, fresh reinstall... it doesn't even show up on Home app.

It just keeps coming back to the same frozen Home page on my tv.

Oh, and I can't get the remote to pair and the light stays on.

gzt

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#3074292 9-May-2023 16:50

Power down?

Moahunter

162 posts

Master Geek
+1 received by user: 38

#3074338 9-May-2023 19:55

Tried that several times, doesn't work.

two things puzzling me.

Remote doesn't pair and googletv isn't showing up on Home app.

antoniosk

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#3074347 9-May-2023 20:35

If you've hard reset the device and it still wont come up.... time to return and replace

________

Antoniosk

Moahunter

162 posts

Master Geek
+1 received by user: 38

#3076102 14-May-2023 16:15

Bought online from NoelLeeming so printed copy of NL order confirmation and went to nearest branch.

Assisstant took googletv away to check, came back 10mins. later. Replaced batteries in remote, everything A-OK.

I felt a real numpty.

And Yes it is now reinstalled at home.

mattwnz

20515 posts

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#3076105 14-May-2023 16:45

Doesn't the google home app have an inbuilt remote that you can use to test it with, just to make sure that the issue isn't with the remote? I think teh batteries do wear down quite quickly.

Silvrav

477 posts

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#3076236 15-May-2023 08:43

Moahunter:

Bought online from NoelLeeming so printed copy of NL order confirmation and went to nearest branch.

Assisstant took googletv away to check, came back 10mins. later. Replaced batteries in remote, everything A-OK.

I felt a real numpty.

And Yes it is now reinstalled at home.

Sucks getting old 😁 but we all have these moments

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antoniosk

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#3076241 15-May-2023 09:07

Most importantly: does everything work now?

________

Antoniosk