TVNZ+ Apple TV app issues

Forums › Online streaming services › TVNZ+ Apple TV app issues - 18/08/2023

CYaBro

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#306757 18-Aug-2023 19:14

Anyone else having TVNZ+ issues tonight on their Apple TV?

I can stream live TV but can’t play anything on demand.
Just shows a message “Something went wrong. An error has occurred with the player (3). Please report if problem persists or try again later.”

App is working fine on my iPhone.

Opinions are my own and not the views of my employer.

BigMo

1 post

Wannabe Geek

#3117791 18-Aug-2023 19:37

Exactly the same issue, started tonight.

Rebooted Apple TV (which is 4th Gen).
Uninstalled TVNZ+ and re-installed.

Problem persists…

RunningMan

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#3117792 18-Aug-2023 19:39

Same issue for me on Apple TV. Was working an hour or so ago though.

Morgenmuffel

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#3117793 18-Aug-2023 19:39

Same issue here, sppletv4

'We love to buy books because we believe we’re buying the time to read them.' WARREN ZEVON

MattEast

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#3117798 18-Aug-2023 19:48

+1 here as well, can stream the Motor GP, but kids can’t watch the rubbish program they have been watching. I call that a feature, thanks TVNZ😂

Matt East

julesski

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#3117809 18-Aug-2023 20:17

Apple TV 4th Gen with up to date software. We are experiencing the same issue - was working fine last night. Deleted TVNZ+ app and reinstalled and no change. Restarted Apple TV, no better. A. Could use the TVNZ app on the LG TV ok but seems like the Apple TV TVNZ+ dedicated app is just not working for any of the on demand programs....No support until monday as week days only...advertisers may be expecting refunds....

Rushmere

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#3117827 18-Aug-2023 20:31

Same here, can’t watch any on demand programmes on Apple TV.

However, it’s working OK on my iPad, and I can Airplay to the Apple TV.

New World

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rugrat

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#3117869 18-Aug-2023 22:17

On help TVNZ, and they link to other devices supported.

https://helptvnz.zendesk.com/hc/en-us/articles/21962901476889

Trouble streaming on demand on Apple TV

We're aware of an issue that is preventing viewers from watching on demand content.

Apologies for the inconvenience and please be assured that we're working on this. In the meantime, you can watch on demand on other devices supported by TVNZ+.

julesski

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#3118006 19-Aug-2023 17:59

Raised this with TVNZ and they have replied to say this should be fixed now - (I briefly tested and seems to work fine) I was impressed by the quick response - good work TVNZ+

MattEast

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#3118009 19-Aug-2023 18:09

Yep, all working fine here as well, kids are back watching Hunted Australia.😂

Matt East