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295 posts

Ultimate Geek
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Topic # 142748 23-Mar-2014 16:50
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Hi Bigpipe

Im currently having issue switching with another provider (slingshot) as they can't proceed my application because they can't find the Bigpipe on their list to takeover my existing connection. This is obvious because Bigpipe is new..

So I told them that they can check thru www.bigpipe.co.nz but they still asked me your trade number so they can proceed my application...

can you please advise what needs to be done or what should I tell Slingshot about your company?? 

Thanks
Chris

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1134 posts

Uber Geek
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BigPipe

  Reply # 1011432 23-Mar-2014 17:00
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Hi,

We might show up in Chorus systems as 'Telecom Digital Ventures'   or 'TDV'

(If you are worried about the 31st being the last day of the trial we won't automatically disconnect you, unless you have put that request in specifically for that date)




www.bigpipe.co.nz
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295 posts

Ultimate Geek
+1 received by user: 20


  Reply # 1011435 23-Mar-2014 17:09
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BigPipeNZ: Hi,

We might show up in Chorus systems as 'Telecom Digital Ventures'   or 'TDV'

(If you are worried about the 31st being the last day of the trial we won't automatically disconnect you, unless you have put that request in specifically for that date)


great! spoke with Slingshot now and could see that TDV. all good now. 
thanks again for your prompt help! will be missing you guys!

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