NZ COVID Tracer app for Android and iOS

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607 posts

Ultimate Geek

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#2620924 13-Dec-2020 15:03

What does the "checking exposure keys" message mean? My Galaxy S7 was doing this for nearly 2 hours last night, until I turned the phone off at bedtime -- no sign of it this morning. Had the BT option on and working for more than 24 hours, and just went to the supermarket yesterday.

gml

Oblivian

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#2620925 13-Dec-2020 15:04

Correct.

They appear to start with the day. And approximate 'from' time. A broad alert. And then time-frames at interview and later narrow it. Could have a target get on 2 stops or an hr later and still think those who do at end were present. Even though trip was only 20mins and no longer present.

Similar to those still doing it as in/out at supermarkets or sites. Basically can extend the apparent timeframe of interaction. But if you zap all places at entry, the following different record closes the loop.

Only think they are at checkouts to ensure noone can say they arent displayed if someone messes with the entry ones and doesn't report.

Oblivian

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#2620926 13-Dec-2020 15:06

mdav056:
What does the "checking exposure keys" message mean? My Galaxy S7 was doing this for nearly 2 hours last night, until I turned the phone off at bedtime -- no sign of it this morning. Had the BT option on and working for more than 24 hours, and just went to the supermarket yesterday.

Presumably a new bug. Couple have mentioned

Report using feedback email

Was hoping the fast read the initial version on my P20 was back. But no. Obviously to fix another common model they've dumbified this. Slow as

andrewNZ

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#2620927 13-Dec-2020 15:09

I've just moved to a new phone, and restoring from backup did NOT restore the covid tracer data...

People change phones all the time, and often because the last phone is badly damaged.
The only info I could find was a page saying it should work, but you should take screenshots incase it doesn't.

Seems like a pretty big hole in the system to me.

Stu

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#2620931 13-Dec-2020 15:22

mdav056:

What does the "checking exposure keys" message mean? My Galaxy S7 was doing this for nearly 2 hours last night, until I turned the phone off at bedtime -- no sign of it this morning. Had the BT option on and working for more than 24 hours, and just went to the supermarket yesterday.

@mdav056 - What I found with the wife's S7 was that Google Play Services was not updating as it should during normal app updates, nor on it's own. It was doing the same thing as yours.

Go into the phone settings, and go down to Apps, then find Google Play Services. Tap on Google Play Services, and go down to the bottom and tap "App details in store". Chances are there'll be an update to do. After the update, run the tracer app again. It probably won't let you activate BT Tracing immediately, but that will start the check process again and it shouldn't take long until you can activate BT tracing.

I doubt this is limited to the S7, or Samsung.

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DjShadow

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#2620933 13-Dec-2020 15:42

Anyone noticed a hit to their battery life with Bluetooth handshaking enabled?

The battery part of Settings (iphone 12 pro max) showing Exposure Notifications at 10% so far for today

morrisk

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#2620946 13-Dec-2020 16:09

andrewNZ: I've just moved to a new phone, and restoring from backup did NOT restore the covid tracer data...

People change phones all the time, and often because the last phone is badly damaged.
The only info I could find was a page saying it should work, but you should take screenshots incase it doesn't.

Seems like a pretty big hole in the system to me.

My wife just moved to a new phone yesterday (iPhone 12 mini) and went through the standard steps restoring from her previous backup - all her previous contact tracer data is still there on the new phone.

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mdav056

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#2621107 13-Dec-2020 22:04

Stu:

mdav056:

What does the "checking exposure keys" message mean? My Galaxy S7 was doing this for nearly 2 hours last night, until I turned the phone off at bedtime -- no sign of it this morning. Had the BT option on and working for more than 24 hours, and just went to the supermarket yesterday.

@mdav056 - What I found with the wife's S7 was that Google Play Services was not updating as it should during normal app updates, nor on it's own. It was doing the same thing as yours.

Go into the phone settings, and go down to Apps, then find Google Play Services. Tap on Google Play Services, and go down to the bottom and tap "App details in store". Chances are there'll be an update to do. After the update, run the tracer app again. It probably won't let you activate BT Tracing immediately, but that will start the check process again and it shouldn't take long until you can activate BT tracing.

I doubt this is limited to the S7, or Samsung.

Thanks, @Stu, but my google play services is up to date (20/11/2020). Must be summat else. No signs of it doing it again tonight.

gml

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#2621112 13-Dec-2020 22:38

morrisk: My wife just moved to a new phone yesterday (iPhone 12 mini) and went through the standard steps restoring from her previous backup - all her previous contact tracer data is still there on the new phone.

Ditto - Brought the two phones close together to do the automatic transfer of apps & settings. All her previous contact tracer data is still there on the new phone.

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Batman

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#2621173 14-Dec-2020 08:54

Covid app drained half my battery this morning! It's only 854am

I don't have Bluetooth on (it BT its off)

Otoh it's possible the phone didn't charge last night...

jonathan18

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#2621182 14-Dec-2020 09:19

Batman: Covid app drained half my battery this morning! It's only 854am

I don't have Bluetooth on (it BT its off)

Otoh it's possible the phone didn't charge last night...

Have you actually checked battery usage settings to see whether it is the app draining the battery? (Similarly, that would show whether the battery charged.)

This may be a good idea before accusing the app as the cause of your low battery, me thinks...

Oblivian

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#2621189 14-Dec-2020 09:32

The usual crowd rebellious online

Not installing for it to track me more.. etc

It drains my battery so I can't

They soon go quiet when asked if they link existing mobile to the car radio or smart watch/fitbit.

MurrayM

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#2621192 14-Dec-2020 09:39

DjShadow:

Anyone noticed a hit to their battery life with Bluetooth handshaking enabled?

The battery part of Settings (iphone 12 pro max) showing Exposure Notifications at 10% so far for today

I don't have "Exposure Notifications" showing up in my power usage (I'm using Android), but usage for yesterday shows Bluetooth used 0.51% (run time 33min 15s, 11 mAh) and NZ COVID Tracer used 0.5% (foreground active time 26s, background active time 12min 5s, 11 mAh). That usage was with one trip to a supermarket so just one QR code scan and maybe 40 minutes walking around the supermarket.

Do we know if any close contact triggers a sharing of codes over Bluetooth (eg just walking past someone) or if the contact has to be a certain minimum of time (eg sitting next to someone in a restaurant)?

Groucho

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#2621217 14-Dec-2020 10:28

ANglEAUT:

morrisk: My wife just moved to a new phone yesterday (iPhone 12 mini) and went through the standard steps restoring from her previous backup - all her previous contact tracer data is still there on the new phone.

Ditto - Brought the two phones close together to do the automatic transfer of apps & settings. All her previous contact tracer data is still there on the new phone.

This is iOS presumably, anyone have similar joy with Android?

Oblivian

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#2621225 14-Dec-2020 10:48

Groucho:

This is iOS presumably, anyone have similar joy with Android?

The jist I get. It's the difference between keeping itself privacy assured - local stored data. Vs automatic cloud backup.

IOS handles this better. Android doesn't

That said, seems if you use a 3rd party app+data backup and restore tool. It may find the associated local data and do it. While an online swap, will only get the apps fresh from store from the 'whats installed' list and any associated cloud data. But not the local stuff

Had same problem with a few burger joint loyalty apps (1 short of the freebe!!!) where a ph reset/swap didn't bring the rewards with it. Bit of a fail. But I can see their point with this iteration.

An opt-in cloud backup extra would be preferred.

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