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1201 posts

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# 258573 10-Oct-2019 11:46
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I was forced to cut a corner out of the Countdown car-park on to the main road yesterday, went off the curb with my back passenger wheel and there was a broken section around a drain cover which made a nice *bang* as I rode off it.

 

On later inspection I found I had dinged my alloy (again. Sheesh) and taken a flap out of the side wall of the tyre at the point where it meets the rim. The flap of rubber has held on to the tyre and the overall size of the damage would be slightly bigger than a $2 coin but irregular in both shape and depth.

 

 

 

I took it to the workshop where I got my tyres and where I have tyre cover/insurance. The mechanic tested the area with some spray or other and said it was fine to drive on but if I experienced any slow pressure loss to come back and they would replace under cover.

 

 

 

I subsequently did some online research which led me to seeking a second (and third and fourth opinion) from two independent tyre centres in different locales as well as from my local VTNZ.

 

The VTNZ guy said it would fail a WOF no questions asked and both mechanics advised it would fail a WOF and in their opinion was dangerous to drive as the inner layer was just visible and over time it would weaken and could cause a blow-out.

 

I then went back to the original store, expressed my displeasure and they are now ordering and replacing the tyre under the cover that I have. The mechanic was pretty blase about it and seemed puzzled by my anger that he would let me drive away on something which others had advised was dangerous and that would have caused me to fail my next WOF in January. His comment was that "he had sprayed the testing solution on it and there was no indication of anything to worry about, but given that VTNZ had advised it would fail a test, they would replace it"

 

I am going to wait until it has been replaced before further action but:

 

1) They have certainly lost my repeat custom for next time

 

2) How upset should I be? Should I report to HO and make more of a fuss or should I just take the replacement tyre and go on with my life?

 

I am not looking for handouts, but I am concerned that this workshop would make the wrong call on something that could be dangerous?

 

 

 

What would you guys do?





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337 posts

Ultimate Geek


  # 2334969 10-Oct-2019 12:31
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Working in a tyre shop he should know that any sort of deep sidewall damage is almost certainly an insta-WOF fail, as sidewalls are thinner than the tread. And if that is the case, it doesn't matter if you just received your 1 year WOF the day before, in the eyes of the law your vehicle is now in an unsafe state to be driven on the road until the damage is rectified.

 

Not trying to be a dick about it, but if it is a run of the mill franchised tyre shop, he is also potentially not a qualified mechanic. I mention that because the answer he gave sounds like he doesn't have a whole lot of general auto knowledge. Alternatively, he doesn't give a sh!t.

 

Either way, I would certainly be having words with the local manager if just for the fact that this guy needs extra training.


87 posts

Master Geek


  # 2334975 10-Oct-2019 12:44
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The tyre fitter made the wrong decision.You should go with your gut instinct ,get it replaced on the spot. Sounds like you already had made the decision but chose to get a second opinion. In the mean time the tyre could fail on you.


 
 
 
 




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  # 2334979 10-Oct-2019 12:46
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Dinga96:

 

The tyre fitter made the wrong decision.You should go with your gut instinct ,get it replaced on the spot. Sounds like you already had made the decision but chose to get a second opinion. In the mean time the tyre could fail on you.

 

 

 

 

They have ordered my replacement and will be replacing it under my insurance which I took out with them - so no cost to me.

 

As I am not a mechanic I prefer to trust the experts, but yes - I had my doubts after doing my own research hence the unfolding of the tale!





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3356 posts

Uber Geek


  # 2335034 10-Oct-2019 14:07
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If they are a MTA member, you can take it up with a mediator  to ask them if they feel it is within the MTA guidelines. 

 

And they'd end with a slap on the wrist if found to be breaching WoF/safety.


56 posts

Master Geek


  # 2335075 10-Oct-2019 15:26
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@Item

 

I left Countdown Birkenhead one night after leaving part of a tire in their parking lot - victim of an unprovoked attack by a traffic island. :P

 

My situation didn't pan out quite so bad as yours though.

 

 

 

Would you please post a photo of the damage?  I have my own thoughts however I'd like to gauge the severity of  your cut compared to mine below...

 

 

 

https://i.imgur.com/yxRdZlp.jpghttps://i.imgur.com/H691dC2.jpg

 

 

 

 

 




1201 posts

Uber Geek

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  # 2335086 10-Oct-2019 15:43
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K8Toledo:

 

@Item

 

I left Countdown Birkenhead one night after leaving part of a tire in their parking lot - victim of an unprovoked attack by a traffic island. :P

 

My situation didn't pan out quite so bad as yours though.

 

 

 

Would you please post a photo of the damage?  I have my own thoughts however I'd like to gauge the severity of  your cut compared to mine below..

 

 

 

 

 

 

 

Damn inanimate objects!

 

 

 

Mine is worse than yours for sure, but maybe not by so much?

 

 

 

 

 

 





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xpd

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  # 2335090 10-Oct-2019 15:52
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No, you have exposed inner, is not acceptable IMO. Id be kicking up bit of a stink.

 

Did they guy pull back the rubber as you have ?

 

 





XPD / Gavin / DemiseNZ

 

Server : i5-3470s @ 3.50GHz  16GB RAM  Win 10 Pro    Workstation : i5-3570K @ 3.40GHz  20GB RAM  RX580 4GB Win 10 Pro    Console : Xbox One

 

https://www.xpd.co.nz - Games, emulation, geekery, and my attempts at photography.     Now on BigPipe 100/100 and 2Talk

 

Emulation - The art of getting your $4000 PC to run an 80's system - and still fails.

 

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Ultimate Geek

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  # 2335095 10-Oct-2019 16:01
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Haha, that's atrocious, how could they let that one through.

 

I'd let the manager know, I'm sure he would be horrified and would want to make sure it doesn't happen again




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  # 2335096 10-Oct-2019 16:03
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xpd:

 

No, you have exposed inner, is not acceptable IMO. Id be kicking up bit of a stink.

 

Did they guy pull back the rubber as you have ?

 

 

 

 

 

 

Yes - I showed him, he sprayed some liquid from a can onto the exposed ribs/inner and prodded at it for a bit before giving me his diagnosis.





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  # 2335097 10-Oct-2019 16:08
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lurker:

 

Haha, that's atrocious, how could they let that one through.

 

I'd let the manager know, I'm sure he would be horrified and would want to make sure it doesn't happen again

 

 

 

 

I have a feeling he is the manager! Not sure if they are a Franchise or a chain, so will think about what to do once I have my replacement tomorrow.





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  # 2335100 10-Oct-2019 16:16
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Yeah, I've always heard sidewall damage is not to be taken lightly and if cords are exposed even worse! Yeah I'd be kicking up a stink as it sounds like they just didn't want to replace with the insurance...?  (What kind of "tyre cover/insurance" is it?)


56 posts

Master Geek


  # 2335176 10-Oct-2019 18:26
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Item:

 

K8Toledo:

 

@Item

 

I left Countdown Birkenhead one night after leaving part of a tire in their parking lot - victim of an unprovoked attack by a traffic island. :P

 

My situation didn't pan out quite so bad as yours though.

 

 

 

Would you please post a photo of the damage?  I have my own thoughts however I'd like to gauge the severity of  your cut compared to mine below..

 

 

 

 

 

 

 

Damn inanimate objects!

 

 

 

Mine is worse than yours for sure, but maybe not by so much?

 

 

 

[spoiler]

 

 

 

 

 

 

 

 

 

[/spoiler]

 

Thanks for sharing.   

 

Those shots of my tire were taken today.  The Countdown mishap happened about 4 years ago on a near new set of Michelins.

 

Since then I've passed 3 warrants & put another 40K "enthusiastic" ;) miles on that tire.  It's never given me any trouble.  

 

I do not hold  VTNZ in high regard -  I know someone once failed at VTNZ for not having washer fluid bottle filled. etc etc..

 

 

 

However having said that in this case I agree with the consensus here - the tire man did not do you any favours.   The cut is down to the cords which is an instant WOF fail, & rightly so.

 

If I were in your position I'd be appalled (& pissed) a tire fitter (expert)? could let something like that slide.

 

 

 

(Side note - after taking my car to local indie tire guys I had to get my front end realigned at Firestone 2 days later. The indie cowboys botched the alignment job so badly that not only did my car pull to the side, but while driving in a straight line (by me holding the steering wheel) the steering wheel itself was off at a ~45 degree. 

 

I took the car back straight away & approached employee who carried out the job. He insisted the hard right pull was due to my tires - which at the time were brand new & traveled less than 200Km. 

 

At Firestone later the manager brought me the printout & said "don't ever take your car back to that place again".  The Firestone computer measured Toe Out of 5mm on rfs (which is a lot)).

 

 

 

So I thought I had tire problems.......you got more issues than I do. :D

 

 

 

 

 

 

 

 

 

 


xpd

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  # 2335209 10-Oct-2019 19:39
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VTNZ are generally failed/retired mechanics - I don't trust them for actual advice at all.

 

Even took a car into them once with no bumper, and said I know its gonna fail but just checking if anything else wrong. They came out "we had to fail you because you've got no bumper" - no **** sherlock, thats what I said at the start.

 

Also failed me because that there was some oil on the engine. I thought cars used oil and an engine was a common place to find it...... took it elsewhere (after fixing bumper) and passed no issues or comments on the oil.

 

Also failed me for my Subaru front spoiler - "its not attached to the body" - right.... so whats holding it on then, magic pixie dust ?

 

Muppets.

 

 





XPD / Gavin / DemiseNZ

 

Server : i5-3470s @ 3.50GHz  16GB RAM  Win 10 Pro    Workstation : i5-3570K @ 3.40GHz  20GB RAM  RX580 4GB Win 10 Pro    Console : Xbox One

 

https://www.xpd.co.nz - Games, emulation, geekery, and my attempts at photography.     Now on BigPipe 100/100 and 2Talk

 

Emulation - The art of getting your $4000 PC to run an 80's system - and still fails.

 

Add me on Steam


3208 posts

Uber Geek


  # 2335230 10-Oct-2019 20:49
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Damage to sidewall with chords showing or damage longer than 25mm is a definite WOF fail. Anyone can check the WOF 'reasons for rejection' online just google "VIRM" and go to the general vehicles section for in-service WOF.

I agree it's worth escalating to management so they can tighten up their processes or remedial training. Tyre guys/gals are probably not WOF trained but you would expect them to know what's legal and what's not within their supposed area of expertise.

Is it worth anything more than that? I don't think so. People make mistakes, and some of this WOF stuff is simply an individual's opinion.




Always be yourself, unless you can be Batman, then always be the Batman





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  # 2335232 10-Oct-2019 20:55
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scuwp:

Is it worth anything more than that? I don't think so. People make mistakes, and some of this WOF stuff is simply an individual's opinion.

 

 

 

TBH now that they are replacing it for free I am less bothered by the WOF than the safety aspect. The other two Tyre guys said it was dangerous and put me at much greater risk of a blowout. If that is the case then I would have gladly paid for a new Tyre if I needed too, but I would expect to get the right recommendation to make that call.

 

 

 

If I did follow up, that would, be the driver and not so much the WOF





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