Picking up new car from dealership.

Forums › Transport (cars, bikes and boats) › Picking up new car from dealership.

tims

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#290213 28-Oct-2021 07:40

I'm going to pickup my first ever new car at the dealership tomorrow and don't know what the process is prior to me driving out the courtyard.
I'm not expecting much in the way of good customer service in the handover tomorrow as my experience with the salesman up to now hasn't been great - ever since I paid the deposit he hasn't replied to any of my emailed questions about the car so I'm slightly pissed off about that.
I guess the car should have had some sort of pre-inspection prior to me turning up but am I right in thinking that the handover process is similar to renting a hire car - I get to inspect the vehicle for small scratches, paint imperfections, uniform panel gaps etc and there is somewhere on a form to note these down?
If there are issues what happens then? I don't sign the handover document until they have agreed ro rectify any problems?
Any replies appreciated.

Cheers

.

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#2802385 28-Oct-2021 07:46

Never brought a new car but the obvious one is make sure your insurance is set.

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eracode

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#2802390 28-Oct-2021 08:00

TBH I'd be very surprised if you actually find any obvious problems on the day. You might find something after driving for a month or so but probably not in the showroom.

I'd say don't be skeptical or nervous about it - be happy and enjoy the experience.

Sometimes I just sit and think. Other times I just sit.

cshwone

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#2802395 28-Oct-2021 08:07

eracode:

TBH I'd be very surprised if you actually find any obvious problems on the day. You might find something after driving for a month or so but probably not in the showroom.

We bought a new Swift from the Eastwood Motor Group in the Wairarapa. On delivery day the dealer took us through the car thoroughly to the extent of sitting down with the info system, getting the radio to the stations we wanted and even ensuring SWMBO's phone was connected through car play.

The servicing schedule called for a free 1 month inspection and they were very proactive in getting it back in for that even with the level restrictions so scheduled as soon as they could. Very happy.

GV27

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#2802396 28-Oct-2021 08:09

tims:

I guess the car should have had some sort of pre-inspection prior to me turning up

The car will have been given a 'pre-delivery' package which includes fitting any floormats, options like towbars or roof racks and applying paint/interior protection.

Can't speak for other places but the paint protection is done here under the showroom LEDs which make anything that needs attention really obvious. Cars in our queue are always regularly cleaned under lights as well by our grooming team.

Depending on what alert level you are under, options for indoor inspection may be limited.

Behodar

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#2802399 28-Oct-2021 08:11

cshwone:

We bought a new Swift from the Eastwood Motor Group in the Wairarapa. On delivery day the dealer took us through the car thoroughly to the extent of sitting down with the info system, getting the radio to the stations we wanted and even ensuring SWMBO's phone was connected through car play.

Same level of service from the local Toyota dealer last month. It sounds like that could be fairly standard.

eracode

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#2802402 28-Oct-2021 08:18

Behodar:

cshwone:

We bought a new Swift from the Eastwood Motor Group in the Wairarapa. On delivery day the dealer took us through the car thoroughly to the extent of sitting down with the info system, getting the radio to the stations we wanted and even ensuring SWMBO's phone was connected through car play.

Same level of service from the local Toyota dealer last month. It sounds like that could be fairly standard.

Have had exactly this experience many times. Mrs Code got a new car a couple of months ago and the delivery handover tuition (incl. all @cshwone stuff) took well over an hour.

Sometimes I just sit and think. Other times I just sit.

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#2802403 28-Oct-2021 08:19

I purchased a brand new Suzuki Swift start of the year from the time I walked into the dealership and left driving was under 10 minutes, They wanted to show me the features of the car and setup my phone and do this big handover - I only cared if the car had a full tank of gas

I said all good car is paid for give me the keys catch you later!

alasta

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#2802412 28-Oct-2021 08:36

As others have mentioned, most of the time is spent showing you through all the features. If you have an iPhone and the vehicle supports CarPlay then there probably isn't really any need to learn about the car's native entertainment/navigation system.

Otherwise just check for any damage that may have occurred during delivery, and ensure that they have fitted any accessories that you ordered. That's it.

heavenlywild

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#2802415 28-Oct-2021 08:38

I would say make sure you check for scratches and what not both inside and out before you take possession of the car.

When I bought our last new car there was a big scratch on one of the pull down tables. It was quickly replaced with another. I suspect if I didn't point it out on the spot it may not been so easily resolved.

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#2802422 28-Oct-2021 08:51

heavenlywild:

I would say make sure you check for scratches and what not both inside and out before you take possession of the car.

When I bought our last new car there was a big scratch on one of the pull down tables. It was quickly replaced with another. I suspect if I didn't point it out on the spot it may not been so easily resolved.

That's terrible QC for a Bentley Bentayga. One's man would surely not be most pleased to be accepting that on behalf of one. ;)

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eracode

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#2802467 28-Oct-2021 09:31

heavenlywild:

I would say make sure you check for scratches and what not both inside and out before you take possession of the car.

When I bought our last new car there was a big scratch on one of the pull down tables. It was quickly replaced with another. I suspect if I didn't point it out on the spot it may not been so easily resolved.

Replacing a whole car just because of a scratched table surface is a bit OTT isn't it?

Sometimes I just sit and think. Other times I just sit.

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#2802516 28-Oct-2021 09:35

eracode:

heavenlywild:

I would say make sure you check for scratches and what not both inside and out before you take possession of the car.

When I bought our last new car there was a big scratch on one of the pull down tables. It was quickly replaced with another. I suspect if I didn't point it out on the spot it may not been so easily resolved.

Replacing a whole car just because of a scratched table surface is a bit OTT isn't it?

@eracode I am sure they mean the table was replaced not the car

Nate001

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#2802517 28-Oct-2021 09:36

Check for any obvious damage/scratches, a quick walk around should do. You're not going to be checking panel gaps, unless its something really obvious and or metal is touching.

If you're not tech savvy then get them to show you features, otherwise I think its more fun to learn it yourself once you get home.

As others said problems may develop after a few months. They will fix it.

Gordy7

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#2802526 28-Oct-2021 09:48

I created a new car pickup check list based on several guides found on the internet.....

Colour?

Check body and paint work

Headlight protection.

Bonnet protection.

Mats and boot mat.

Tank of fuel

kM reading

Rego plates and cert – rego transfer

WoF sticker

Service sticker

Insurance

Body fitting and alignment, look under car.

Windscreen and other glass ok

Keys – smart and extra – ask for price of spare keys – Key code?

Use keys for doors and hatch/boot, disable smart key and test spare key.

Head lights, park lights, brake light, turn lights, rego plate lights.

Horn

Interior lights

Windscreen wipers and washer – front and rear - front and rear washer tanks?

Radio and Aircon, Screen and menus.

Manuals and service book

Under bonnet – Dip stick and oil, oil filler, brake fluid, power steering fluid, radiator and overflow tank…

Battery charge indicator and tight terminals

Boot panels and covers

Seat adjustment, folding down rear seats.

Wheels, lock nuts – test wheel key,

Boot - Spare wheel, jack and tools. Check where jacking points?

Boot panels - any boot anchor points?

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tims

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#2802540 28-Oct-2021 10:08

Thanks for the replies guys, very helpful.

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