Air Travel Justice!

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gnfb

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#180652 16-Sep-2015 16:37

As far as I know there is no specific law in NZ for denied boarding delayed or cancelled flights. Imagine if there was..... Just like in Europe

They even have a site setup to help you claim.

https://www.claimcompass.eu

Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

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MikeB4

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#1388628 16-Sep-2015 16:40

We have recourse for unfair or illegal practices in NZ

Mike
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The views stated in my posts are my personal views and not that of any other organisation.

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sidefx

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#1388629 16-Sep-2015 16:44

They even have a site setup to help you claim.

"They" also take 25% of your compensation if you get it through them :)

I do agree laws like that would be nice... hmm:

http://www.consumeraffairs.govt.nz/for-business/compliance/providing-airline-passenger-services

gnfb

1954 posts

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#1388633 16-Sep-2015 17:03

MikeB4: We have recourse for unfair or illegal practices in NZ

For sure NZ has some pretty amazing laws in favor of the consumer. Which of course if you are a consumer its great. I am not sure if they cover denied boarding, due to over sale of seats? Plus the amount of effort and time and money to successfully make a claim for $200 against say Air NZ. Most likely wouldn't be worth it. But hey I'm know lawyer there may be a way.

Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

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sidefx

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#1388638 16-Sep-2015 17:11

gnfb:
MikeB4: We have recourse for unfair or illegal practices in NZ

For sure NZ has some pretty amazing laws in favor of the consumer. Which of course if you are a consumer its great. I am not sure if they cover denied boarding, due to over sale of seats? Plus the amount of effort and time and money to successfully make a claim for $200 against say Air NZ. Most likely wouldn't be worth it. But hey I'm know lawyer there may be a way.

Um, from my link above, emphasis mine:

Under Part 9B of the Civil Aviation Act 1990, you must compensate passengers for delays. This includes delays that are caused by overbooking (commonly referred to as ‘bumping’) and cancellation due to internal issues, such as mechanical problems and rostering.

The Act requires you to compensate passengers up to 10 times the price of their ticket, or the actual cost of the passenger's delay, whichever is the lower. The actual cost of the passengers’ delay includes any reasonably foreseeable extra costs they have incurred as a result of the delays such as meal costs, taxi fares, missed concerts or missed connections.

If you mislead people about your obligations under Part 9B of the Civil Aviation Act, you may commit an offence against section 13(i) of the Fair Trading Act.
See Fair Trading Act – what you need to know for more information.

MikeB4

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#1388641 16-Sep-2015 17:18

gnfb:
MikeB4: We have recourse for unfair or illegal practices in NZ

For sure NZ has some pretty amazing laws in favor of the consumer. Which of course if you are a consumer its great. I am not sure if they cover denied boarding, due to over sale of seats? Plus the amount of effort and time and money to successfully make a claim for $200 against say Air NZ. Most likely wouldn't be worth it. But hey I'm know lawyer there may be a way.

Definitely covered

Mike
Change Management Consultant
The views stated in my posts are my personal views and not that of any other organisation.

He waka eke noa

gnfb

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#1388651 16-Sep-2015 17:46

Having spent several years re-booking people on flights up in the Koru lounge for a variety or reasons from fog to mechanical, I would be surprised if 10% of them knew or did claim any sort of compensation.

Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

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MikeB4

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#1388653 16-Sep-2015 18:06

gnfb: Having spent several years re-booking people on flights up in the Koru lounge for a variety or reasons from fog to mechanical, I would be surprised if 10% of them knew or did claim any sort of compensation.

I can understand compensation for things like over booking or mechanical probs but for weather no, airlines or airport companies should not be penalised for inclement weather.

Mike
Change Management Consultant
The views stated in my posts are my personal views and not that of any other organisation.

He waka eke noa

gnfb

1954 posts

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#1388712 16-Sep-2015 20:59

MikeB4:
gnfb: Having spent several years re-booking people on flights up in the Koru lounge for a variety or reasons from fog to mechanical, I would be surprised if 10% of them knew or did claim any sort of compensation.

I can understand compensation for things like over booking or mechanical probs but for weather no, airlines or airport companies should not be penalised for inclement weather.

Weather and "acts of god" (whatever that means!) for sure you cannot claim pretty much everything else is on the table. The "algorithm" for compensation from memory is pretty complex a lot of time it is left up to the team leader on duty at that time to decide who gets what.

Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

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floydbloke

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#1388799 17-Sep-2015 07:23

gnfb: ...and "acts of god" (whatever that means!) ....

yeah, sorry about that....I get a bit grumpy every now and then and decide to let the odd volcano erupt or I might send down a few million locusts.....just coz I can.

"I have noticed even people who claim everything is predestined, and that we can do nothing to change it, look before they cross the road." - Stephen Hawking

Geektastic

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#1388812 17-Sep-2015 08:28

Europe has a slightly more pro-consumer stance in general.

For example in a lot of countries, if your train is more than x minutes late, you can get a partial or full refund of your ticket. As my wife remarked, if that was so here, she'd never pay to use the Wairarapa line...!

Geektastic

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#1388813 17-Sep-2015 08:30

MikeB4:
gnfb: Having spent several years re-booking people on flights up in the Koru lounge for a variety or reasons from fog to mechanical, I would be surprised if 10% of them knew or did claim any sort of compensation.

I can understand compensation for things like over booking or mechanical probs but for weather no, airlines or airport companies should not be penalised for inclement weather.

Depends.

If there was tech available that they could have used but made a decision not to use due to cost, they should pay if that decision inconveniences their customers. If it was a hurricane then no, obviously not.

itxtme

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#1389085 17-Sep-2015 14:41

I have tried to claim against JetStar for mechanical issues that saw them take the plane out of service, and cancel the next day early flight.

Ended up taking a flight that night (like 2.5 hrs later) and booking late hotel accommodation. They declined to compensate as per their legal obligations that have been pointed out and linked above. I pointed this out to them and they still declined. I have complained to the commerce commission as my feeling is they have mislead me on my consumer rights, and it would appear do so frequently (based on my experience).

The CC accepted the complaint and stated they would investigate. Havent heard a thing back from them (the CC) for approx 6 months, so will have to follow up with them.

ScuL

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#1389099 17-Sep-2015 14:55

I was once on an Easyjet flight that got severely delayed due to a broken wind shield. Pilot managed to take off at 3 hours and 57 minutes of delay, just so the passengers would miss out on their claims (which would kick in at 4 hours) lol

Gigabit

MikeAqua

5680 posts

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#1391167 21-Sep-2015 12:34

I flew out of Brussels in about 2009/2010. I was delayed by several hours and the airline gave me cash compensation on the spot.

"Would you prefer Euros or USD, Sir?"

I was going to have an 8 hour wait at Heathrow anyway. I just opted for Euro's, took the train back into town and entertained myself for a few hours. Brilliant.

Mike