My partner and I are flying to the States next month. She is Silver and I am Gold. We have applied my 2x RU's to my flight and her 1x RU to hers. After having applied the RU's she last month retained Silver so now has another RU available.
We have tried to apply this RU to the same flight as her original RU, so effectively double upgrading to Business, but Air NZ have said that this is not allowed. Their reasoning is that Silver's aren't given 2x RU's so should be able to use them.
I understand what they're saying but disagree.
Has anyone had a similar experience? We've spoken to Air NZ customer services and have been knocked back several times. It doesn't help that their Premier team are on during the day when my partner and I are at work (not together) and so I can't contact them on her behalf as they require her to be with me in order to give authority.
Any help appreciated.