Voyager price increase 1st September

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Note2luvr

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#3400036 4-Aug-2025 20:28

I had already sent a couple of emails just with some questions to the changes email address last Thursday and still no reply, oh well I have just gone ahead and officially emailed support giving them 30 days notice.

I'm very excited to move across to Quic and support them for the near future and hopefully beyond LOL!

kradnz

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#3400038 4-Aug-2025 20:36

Note2luvr:

I had already sent a couple of emails just with some questions to the changes email address last Thursday and still no reply, oh well I have just gone ahead and officially emailed support giving them 30 days notice.

I'm very excited to move across to Quic and support them for the near future and hopefully beyond LOL!

Yeah I did the same, infact their email says you should do that.

eg:

amanzi

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#3400039 4-Aug-2025 20:44

kradnz:

SirHumphreyAppleby:

kradnz:

Hmmm, I've had no reply from them yet. I sent the service cancellation 4 days ago. I guess that's only 2 business days.

Did you e-mail support@? That's the published address for cancellation and I made sure I used that so there could be no dispute over when notice was given. It shouldn't matter if you responded to the e-mail as it was implied you could use that to contact them regarding your service.

In response, I received a ticket number, a follow-up e-mail the next evening asking me why I was cancelling (which I responded to), and now the phone call this evening confirming the final date of service.

I'm an idiot and sent my request to cancel to changes@voyager instead of support. Thanks for the heads up.

Now I'll probably face two isps billing me at once. The whole 30days cancellation policy is so anti consumer and slimy.

I also emailed the "changes@..." email address to cancel, and got a reply from support about 20 minutes later.

michaelmurfy

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#3400040 4-Aug-2025 20:45

@kradnz - yeah parents got stung by their 30 day policy in the past, I documented a PSA here: https://www.geekzone.co.nz/forums.asp?topicid=303918

Michael Murphy | https://murfy.nz
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MichaelNZ

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#3400042 4-Aug-2025 20:54

I work in this industry but not for Voyager.

In defence of them a $5 price increase is a bargain. CPI is irrelevant. What is relevant is what it costs to deliver the service and this is not getting any cheaper.

Its not just the cost of the circuits but also the cost of other stuff. Like power for example. This is a big one. It also costs more to employ people like myself to keep it all running as efficiently and reliably as what Geekzone members would expect.

APNIC is another expense which outpaces CPI.

So does the prime Auckland DC real estate occupied by most of the industry players. In recent times they increased security, added more generator capacity, and introduced cross-connect charges along with rent increases. This stuff isn't free.

Actually most things increase faster. Who believes inflation was really only 2.2% for 2024/25...?

Every year when prices increase there are always a (very!) small number of people who complain or even drop off in search of some cheap option. It's like "fine, you are welcome". Internet access is a low margin service and any client buying it as a standalone product does not contribute to the bottom line.

WFH Linux Systems and Networks Engineer in the Internet industry | Specialising in Mikrotik | APNIC member | Open to job offers | ZL2NET

Nate001

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#3400047 4-Aug-2025 21:19

MichaelNZ:

Internet access is a low margin service and any client buying it as a standalone product does not contribute to the bottom line.

So are you saying there are no economies of scale so therefore no incentive to maintain/grow a customer base? As an ISP, what other products would you sell to a residential customer?

If that is the case, why are ISPs still operating? Genuinely curious of the economics.

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MichaelNZ

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#3400049 4-Aug-2025 21:34

Nate001:

So are you saying there are no economies of scale so therefore no incentive to maintain/grow a customer base?

There are some economies of scale but its nowhere near linear expenses vs. client base size. There is plenty of incentive to grow an ISP but not with internet only residential accounts.

Nate001:

If that is the case, why are ISPs still operating? Genuinely curious of the economics.

There are some well known ISP's who are literally selling at or below cost. Why is a mystery to me.

------

At the bottom of the barrel noone really has any incentive to do the substantial ongoing work required to keep an ISP running. Staff are underpaid and the owner doesn't care because they just see it as a cash cow for whatever they do manage to get out of it.

If I didn't work in the industry now I would still choose a middle of the road or even higher priced ISP to avoid the sorts of issues I have seen play out over the years.

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My personal calls on price-

$100 (or $99, lol) is the new entry level.

Those on xDSL will find their charges increase even more.

WFH Linux Systems and Networks Engineer in the Internet industry | Specialising in Mikrotik | APNIC member | Open to job offers | ZL2NET

cisconz

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#3400080 5-Aug-2025 05:51

MichaelNZ:

So does the prime Auckland DC real estate occupied by most of the industry players. In recent times they increased security, added more generator capacity, and introduced cross-connect charges along with rent increases. This stuff isn't free.

You should move DC's - Everyone I have spoken to in that DC are minimising their footprint massively (I know one who has gone from 12 Rack to 1 as an example)

But that is off topic for this thread.

I think Voyager is a good provider, they have just decided not to compete on price, and that is not necessarily a bad thing.
Residential customers are normally quite expensive to service, so offering Value Ad services to other customers is a better use of resources.

Hmmmm

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