Voyager. Internet dropping out repeatedly.

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Interslice

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#223461 30-Sep-2017 19:22

I'm having an issue with our VDSL internet. The problem started yesterday with the internet dropping out every 20 minutes or so. We are on Voyager VDSL using a HG659 modem router. We haven't had an issue with it until now which is pretty much a year now..

I have tried a reset of the router and and installing the latest firmware but still no resolve. I rang Voyager and he said he did a port reset.

I'm watching a download Cuphead right now and speeds are all over the place. When the dropout happens it gets progressively slower until it drops down to nothing and disconnects for a minute then back up to between 20 and 40 mbs.

If anyone has any idea about what may be up I would be glad to hear from them. Any help would be appreciated. Thanks

DarkShadow

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#1875242 30-Sep-2017 19:24

Have a master filter?

Interslice

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#1875252 30-Sep-2017 19:36

Don't think so.. there is only internet coming in over the phone line.

michaelmurfy

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#1875253 30-Sep-2017 19:44

These threads pop up almost weekly. 99.999995% sure you've got an internal wiring issue just like every other thread on here (See this Google search).

Long answer cut short if you're in the Auckland area send a PM to @coffeebaron and he'll fix it for $150 else ask Voyager to get a master filter installed which should fix it.

Michael Murphy | https://murfy.nz
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Interslice

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#1875254 30-Sep-2017 19:49

My bad. Should have looked harder. Sorry for posting... It's been perfect for a year and then I saw a Chorus guy working in front of my neighbors house yesterday and it's been going crap since then. I bet he's done something.

michaelmurfy

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#1875271 30-Sep-2017 20:25

Interslice: My bad. Should have looked harder. Sorry for posting... It's been perfect for a year and then I saw a Chorus guy working in front of my neighbors house yesterday and it's been going crap since then. I bet he's done something.

It is fine - likely he hasn't done anything but there is a slim chance this may. Often the problem is within your own home.

richms

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#1875293 30-Sep-2017 21:25

He probably has done something, if only by opening up an aged corroded piece of crap joint when troubleshooting someone elses connection.

Richard rich.ms

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Linux

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#1875300 30-Sep-2017 22:05

As above check / fix the house wiring

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hio77

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#1875301 30-Sep-2017 22:06

richms:

He probably has done something, if only by opening up an aged corroded piece of crap joint when troubleshooting someone elses connection.

heavily increasing trend towards this of late for situations where Frequent disconnections, No DSL or Slow speed faults are concerned... (on the situation that it was clean BEFORE the damage)

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sorceror

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#1876563 3-Oct-2017 10:39

michaelmurfy:

Interslice: My bad. Should have looked harder. Sorry for posting... It's been perfect for a year and then I saw a Chorus guy working in front of my neighbors house yesterday and it's been going crap since then. I bet he's done something.

It is fine - likely he hasn't done anything but there is a slim chance this may. Often the problem is within your own home.

of course he's done something.

Chorus fault volumes drop up to 80% over Christmas when there is no provisioning work done.

VygrNetworkMonkey

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#1879718 9-Oct-2017 10:18

Interslice: I'm having an issue with our VDSL internet. The problem started yesterday with the internet dropping out every 20 minutes or so. We are on Voyager VDSL using a HG659 modem router. We haven't had an issue with it until now which is pretty much a year now..

I have tried a reset of the router and and installing the latest firmware but still no resolve. I rang Voyager and he said he did a port reset.

I'm watching a download Cuphead right now and speeds are all over the place. When the dropout happens it gets progressively slower until it drops down to nothing and disconnects for a minute then back up to between 20 and 40 mbs.

If anyone has any idea about what may be up I would be glad to hear from them. Any help would be appreciated. Thanks

Heya Interslice,

Are you still having issues? - anything I can help with?

Voyager Internet - Network Monkey