Non-Voyager modem settings

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moosee

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#296272 3-Jun-2022 16:38

Hi all,

With Voyager's forthcoming price hike our bill will be increasing $30 per month which we cannot afford. We will be cancelling the VoiP and, hopefully, the modem hire which will bring the price down to a more affordable level.

To avoid the modem monthly "hire" fee I am trying to connect with a family member's unused Vodafone Huawei DN8245x6 modem without success. The interface in the admin section is quite different to Voyager's Huawei HG659 and I am unable to find or figure out many of the settings detailed on Voyager's page: https://helpdesk.voyager.co.nz/index.php?/Knowledgebase/Article/View/32/23/setting-up-your-third-party-byo-router

Does anyone else have a DN8245x6 modem that they use for Voyager who can assist with setting it up please?

If I cannot get the Vodafone modem working we will change to 2Degrees who offer a free modem with a 12 month contract but I'd rather get this modem working.

Thanks for any help.

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#2922318 3-Jun-2022 16:40

Can you send a screenshot of the DN8245x6 interface please?

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wratterus

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#2922320 3-Jun-2022 16:46

I'm not too familiar with those new Huaweis, but if they are like the old ones, there may be a different 'admin' login on the Huawei that gives you more config options.

Just did a quick search & found this thread which two people have confirmed admin login details of admin/password on the back. Is that what you're logging in with? (Rather than user/password on the back)

cyril7

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#2922322 3-Jun-2022 16:57

Hi, login as admin nor user, then in Advanced > WAN > 3_TR069_VOIP_Internet_r_GE_10 > change the encapluation from PPPoE to IPoE, check VLANID is 10 and 802.1p is 0 and IP Acquisition Mode set to DHCP

If you cannot adjust those parameters, then create a new profile with all the same settings as the existing, except for what I have set above.

Cyril

wratterus

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#2922324 3-Jun-2022 17:00

cyril7:

Hi, login as admin nor user, then in Advanced > WAN > 3_TR069_VOIP_Internet_r_GE_10 > change the encapluation from PPPoE to IPoE, check VLANID is 10 and 802.1p is 0 and IP Acquisition Mode set to DHCP

If you cannot adjust those parameters, then create a new profile with all the same settings as the existing, except for what I have set above.

Cyril

That would be IPoE to PPPoE wouldn't it?

hio77

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#2922332 3-Jun-2022 17:05

cyril7:

Hi, login as admin nor user, then in Advanced > WAN > 3_TR069_VOIP_Internet_r_GE_10 > change the encapluation from PPPoE to IPoE, check VLANID is 10 and 802.1p is 0 and IP Acquisition Mode set to DHCP

If you cannot adjust those parameters, then create a new profile with all the same settings as the existing, except for what I have set above.

Cyril

We use PPPoE not IPoE :)

settings are as follows:

VLAN 10 PPPoE using your Login and password

Standard 1492 MTU and you should be good to go.

I recommend having a chat with our helpdesk if the changes are impacting you.

If you are still having issues, welcome to DM me and i'll take a look at what we are seeing.

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cyril7

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#2922341 3-Jun-2022 17:28

Hi guys, sorry my bad, I should have looked it up more closely

Cyril

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cyril7

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#2922350 3-Jun-2022 17:51

So, just to add, if you login as user, you cannot do much at all, if you login as admin using the same pwd it gives you full access. I seem to recall the three WAN interfaces built in (ADSL,VDSL,Eth) are hard coded so you cannot adjust much, hence you will need to build another interface and use PPPoE for the encapsulation and IP acquasition.

Cyril

moosee

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#2922351 3-Jun-2022 17:53

Thanks for the replies.

Screenshots of the DN8245x6 interface have been attached: first two are for the first WAN Connection Name setting, the second two are for the third WAN Connection Name setting (I couldn't get the full page in each of the screenshots).

I confirm that I used the admin/password to get into the settings rather than user/password.

Hopefully someone will be able to see what I have got wrong.

Spyware

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#2922353 3-Jun-2022 18:04

As stated above, you either need to edit Interface 3 to use PPPoE or if edit not possible create another Ethernet WAN interface using PPPoE.

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RunningMan

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#2922354 3-Jun-2022 18:05

The first you have PPPoE (correct) but no VLAN 10 (incorrect).

The 2nd and 3rd you have IPoE (incorrect) but do have the VLAN settings correct.

You need VLAN 10 with PPPoE.

hio77

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#2922393 3-Jun-2022 19:14

Just to confirm, as I've assumed fibre... Do you use adsl?

If it's fibre you need to change the 3_ profile to be pppoe

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cyril7

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#2922413 3-Jun-2022 20:10

So just to clarify, these are setup for Vodafone, hence pppoe untagged for ADSL, and ipoe on vlan10 for VDSL and fibre. Assuming your on fibre you will have to create a new profile similar to the other eth1 setup but using pppoe both for encapsulation and ipv4 address acquisition, vlan10 is required, pretty sure you cannot make major edits to the existing configured interfaces, hence you need to create a new one.

Cyril

moosee

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#2922473 3-Jun-2022 21:20

Yes the connection is for fibre, sorry for not stating that previously, and yes, the modem is preset for Vodafone.

What I have just tried is creating a new profile using the first profile as a template, changing the mode to PPPoE and enabling VLAN 10. For the Service Type I chose TRO_VOIP_INTERNET as per the first profile (is this correct?) but when trying to apply these settings I get an error message "This PVC has been used". I can't save the profile and have no idea what this is referring to. Screenshots of the settings are attached.

Also, Voyager settings for MTU is 1492 and MSS is 1452 but I don't see an MTU or MSS setting to change? There is an MRU setting however, should this be set to 1492?

Spyware

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#2922489 3-Jun-2022 23:14

No it's not correct as the first profile is obviously for ADSL so you a better off not modifying that at all. PVC (permanent virtual circuit) is an ADSL setting, that and the other parameters have nothing at all to do with an Ethernet WAN, could it be more obvious. Stick to your knitting and use profile number 3 which is the Ethernet WAN profile and change IPoE to PPPoE, how do we spell this out in an any more obvious way???

ssamjh

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#2922494 4-Jun-2022 00:24

moosee:

Yes the connection is for fibre, sorry for not stating that previously, and yes, the modem is preset for Vodafone.

What I have just tried is creating a new profile using the first profile as a template, changing the mode to PPPoE and enabling VLAN 10. For the Service Type I chose TRO_VOIP_INTERNET as per the first profile (is this correct?) but when trying to apply these settings I get an error message "This PVC has been used". I can't save the profile and have no idea what this is referring to. Screenshots of the settings are attached.

Also, Voyager settings for MTU is 1492 and MSS is 1452 but I don't see an MTU or MSS setting to change? There is an MRU setting however, should this be set to 1492?

Looks like PPPoE is not selected. Try these settings:

First: delete all existing profiles.

WAN Configuration

New

Connection name: Voyager

Enable Wan: Ticked

Mode: Route WAN (sounds correct)

Service type: INTERNET

Enable VLAN: Ticked

VLAN ID: 10

802.1p Policy: leave this alone

802.1p: leave this alone

MTU: 1492

IPV4

IP Acqusistion Mode PPPoE

Enable NAT: ticked

IPv6 Acquisition Mode

DHCPv6-PD

IP Mode: Automatic

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