From: Claire <email@example.com>
Date: Fri, Apr 5, 2013 at 12:07 PM
##- Please type your reply above this line -##
Apr 05 14:07 (NZDT)
I will escalate this issue to our general manager but I would like to advise you that he is currently travelling for business and will be back in the office early next week.
Apr 05 13:19 (NZDT)
It's 100% your fault, your system failed yet over charged me. Please have
your general manager get in touch with me.
I will be escalating this issue if you don't resolve it.
On Fri, Apr 5, 2013 at 11:11 AM, Patrick <firstname.lastname@example.org
Apr 05 13:11 (NZDT)
I am unable to authorise a refund in this case, I have talked to our General Manager and he will not authorise a refund as it is not a fault with our service here. Your voucher is still available for use when you would like to use it.
Apr 03 12:19 (NZDT)
That doesn't work for me as I only needed the one voucher.
Can you confirm that I will get a refund on my credit card?
Apr 02 18:40 (NZDT)
Thankyou for your recent contact with our support staff by phone. Here is the voucher code if you forgot it: X8E EEW 2VE