Paypal disputes

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Forums › Finance and wealth management › Paypal disputes

petes117

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#91042 5-Oct-2011 15:42

I was paid by my client from the states last Friday morning (NZT) and received an email from Paypal saying its under dispute because the client's account may have been incorrectly accessed.

I replied to them straight away explaining I provide a service (not a product) and am in regular contact with my client who has not filed a dispute and is as confused as I am as to why this payment is in dispute because he hasn't done it.

So Paypal has probably made a mistake however I am STILL waiting for a response from them so I can get my money. It is currently being "held" until Paypal "reviews" the dispute.

Anyone had this happen before? How long does it usually take?

More and more I am growing to hate Paypal. Their fees are nuts and their customer service poor at best.
Is there any decent alternative?

freitasm

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#529636 5-Oct-2011 15:47

No decent alternative. If you think the fees are high, try getting paid via bank wire transfer then...

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billgates

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#529639 5-Oct-2011 15:49

Moneybookers and Alert Pay are good alternatives.

Do whatever you want to do man.

petes117

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#529640 5-Oct-2011 15:50

Well I can live with the fees, but when something breaks down (like this) it doesn't instill confidence

freitasm

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#529642 5-Oct-2011 15:52

Can you transfer money from these services back to a New Zealand bank account?

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timmmay

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#529645 5-Oct-2011 15:55

Paypal has a reputation for poor service and arbitrary decisions that you can't appeal. They're handy, expensive, and probably not the best choice for regular significant payments. Bank transfers are more reliable, but probably more expensive and more difficult to arrange.

billgates

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#529650 5-Oct-2011 15:58

freitasm: Can you transfer money from these services back to a New Zealand bank account?

Yep with Alertpay. Moneybookers do not have all services offered to/from US due to legal restrictions.

https://www.alertpay.com/en/worldwide.aspx

Do whatever you want to do man.

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mattwnz

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#529654 5-Oct-2011 16:01

I have been having communication problems with Paymate, where they simply don't reply to emails. So Paypal isn't the only one. Having your own merchant account, and using paymentexpress.com is another option.

PS. When I had a problem with Paypal, I tweeted theirtwitter account, and got the issue resolved very quickly. There staff on their twitter account are far better at understanding problems, than the ones handling support tickets from my experience.

petes117

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#529671 5-Oct-2011 16:16

mattwnz: I have been having communication problems with Paymate, where they simply don't reply to emails. So Paypal isn't the only one. Having your own merchant account, and using paymentexpress.com is another option.

PS. When I had a problem with Paypal, I tweeted theirtwitter account, and got the issue resolved very quickly. There staff on their twitter account are far better at understanding problems, than the ones handling support tickets from my experience.

Did you tweet @AskPayPal ? I will try that now, thanks!

petes117

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#529677 5-Oct-2011 16:20

billgates: Moneybookers and Alert Pay are good alternatives.

Alert Pay is looking like a good alternative to me, I'm reading through the knowledge base at the moment and am quite impressed so far. I may just give them a try when I send out my next invoice. Can you give any other advice when using Alert Pay?
Thanks very much for the tip :)

mattwnz

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#529678 5-Oct-2011 16:20

gurthang117:
mattwnz: I have been having communication problems with Paymate, where they simply don't reply to emails. So Paypal isn't the only one. Having your own merchant account, and using paymentexpress.com is another option.

PS. When I had a problem with Paypal, I tweeted theirtwitter account, and got the issue resolved very quickly. There staff on their twitter account are far better at understanding problems, than the ones handling support tickets from my experience.

Did you tweet @AskPayPal ? I will try that now, thanks!?

Yes that is the one :)

billgates

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#529719 5-Oct-2011 17:43

gurthang117:
billgates: Moneybookers and Alert Pay are good alternatives.

Alert Pay is looking like a good alternative to me, I'm reading through the knowledge base at the moment and am quite impressed so far. I may just give them a try when I send out my next invoice. Can you give any other advice when using Alert Pay?
Thanks very much for the tip :)

There is no catch or anything to watch out for as such. Just see if you are heppy with the fees. Moneybookers is good as well and works in favor of the seller/business but they don't have any link up's in US which is where your money is coming from so that's off the table. Never had any issues with Alert Pay or even Paypal for that matter.

Do whatever you want to do man.

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Kyanar

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#529738 5-Oct-2011 18:42

If your client is relatively frequently sending you money, I'd say a better solution would be for them to send it directly to your bank account. One company in the US I work with pays out via FX International Payments from American Express - free to sign up, no monthly fees, and a flat rate $15 fee per sent transaction. And I don't know how AmEx does it, but it shows up 48 hours later in your account, in NZD, with no fees for receiving it. As the sender, you can even get the $15 fee reduced or waived entirely if you have either an AmEx Corporate card or an OPEN Card (whatever that is).