I replied to them straight away explaining I provide a service (not a product) and am in regular contact with my client who has not filed a dispute and is as confused as I am as to why this payment is in dispute because he hasn't done it.
So Paypal has probably made a mistake however I am STILL waiting for a response from them so I can get my money. It is currently being "held" until Paypal "reviews" the dispute.
Anyone had this happen before? How long does it usually take?
More and more I am growing to hate Paypal. Their fees are nuts and their customer service poor at best.
Is there any decent alternative?