Quic down for me...

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#3196984 18-Feb-2024 11:21

hamish225:

Did you guys notice any particular brand(s) of router doing this?

Snapshot across ~23 recent requests shows ASUS standing out, but certainly a mix of vendors.

VMware, Inc.
Synology Incorporated
Intel Corporate
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ASUSTek COMPUTER INC.
ASUSTek COMPUTER INC.
ASUSTek COMPUTER INC.
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ASUSTek COMPUTER INC.
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Routerboard.com
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Routerboard.com
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Synology Incorporated
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Gurezaemon:

After getting support from Quic to resolve my original issue, I am now connected with DHCP, but (coincidentally...?) am having lots of trouble connecting to lots of sites that load just fine when I run the PC through tethering on my phone.

I'm on an Asus router, which doesn't make it obvious to my bird-brain how to disable DHCP, and so as per the instructions to "either disable the DHCP client or PPPoE dialer" I selected the only one I could figure out, thus disabling PPPoE by switching to Automatic IP.

To be honest, I'd like to return to PPPoE as it seemed more stable (although I know it shouldn't make any difference) but some routers make it less than intuitive... 😖

If you have IPoE/DHCP stood up and can access the internet, you shouldn't be experiencing issues at this point. I'd have a check just to see if the MTU of your router is set to 1500 bytes, which i'd imagine it probably would be.

You're absolutely able to move back to PPPoE, but will need to find where that DHCP client is hiding in your router. Once found, disable it, wait up to 30 minutes for your lease to die off on our side, and PPPoE will be available for use.

Just going a little Googling, I did see that apparently in the WAN settings of ASUS routers, there is a "DHCP query frequency" selection, which by default is set to "Aggressive mode". It could be worth changing this setting if you're wanting to swap to PPPoE (by no means am I giving support or saying this is how to disable the DHCP client/make it not so overwhelming with its requests, just something I spotted and potentially worth looking at)

As @michaelmurfy has pointed out, IPoE/DHCP authentication is currently pre-production, as we are waiting on a couple more back-office items to be completed. Making use of it now might work for you, but no guarantees. Official announcement will be coming soon which I'll put up as a new thread when the time comes. 🙂

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Gurezaemon

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#3196986 18-Feb-2024 11:34

quic:

If you have IPoE/DHCP stood up and can access the internet, you shouldn't be experiencing issues at this point. I'd have a check just to see if the MTU of your router is set to 1500 bytes, which i'd imagine it probably would be.

You're absolutely able to move back to PPPoE, but will need to find where that DHCP client is hiding in your router. Once found, disable it, wait up to 30 minutes for your lease to die off on our side, and PPPoE will be available for use.

Just going a little Googling, I did see that apparently in the WAN settings of ASUS routers, there is a "DHCP query frequency" selection, which by default is set to "Aggressive mode". It could be worth changing this setting if you're wanting to swap to PPPoE (by no means am I giving support or saying this is how to disable the DHCP client/make it not so overwhelming with its requests, just something I spotted and potentially worth looking at)

Thanks for looking into this. It looks like I'm not the only Asus router user dealing with this.

My problem:
-I have had my router set to PPPoE for years, with no problem.
-The disconnection of a couple of days ago was because of it trying to connect with PPPoE AND DHCP, despite my not having changed anything.
-This appears to be because of Quic introducing the option of DHCP.
-My Asus router, when set to PPPoE, appears to ALSO try to connect using DHCP.
-Unless I'm being particularly dense, there is nowhere in the router that mentions DHCP client (only the DHCP server for local network IP address assignment) and I can't find a way to explicitly turn the DHCP client off. Hence it trying to connect on both DHCP and PPPoE.
-I've temporarily got around this by turning DHCP ON (by setting the confusingly named Automatic IP) in order to disable PPPoE but tbh, I'd prefer to have things the other way around - connected on PPPoE instead of DHCP, as it seems much more stable.

I've set the MTU to 1500, and the DHCP query frequency to normal, with no noticeable change.

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RunningMan

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#3196990 18-Feb-2024 11:44

quic: [snip]

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For those having this issue with MikroTik devices, the issue is likely Detect Internet being enabled. It throws a hidden DHCP client on to every interface the DI is enabled on to see if it gets a lease. Turn off Detect Internet is the fix.

You could have a manual DHCP client set up on your WAN interface, but that's obvious to see and likely intentional.

JamesLiang

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#3197121 18-Feb-2024 13:55

Maybe disabling this could help.

Gurezaemon

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#3197122 18-Feb-2024 14:00

JamesLiang:

Maybe disabling this could help.

Thanks! Unfortunately, my router is old enough that it doesn't have that menu option :(

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michaelmurfy

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#3197275 18-Feb-2024 22:59

Gurezaemon:

Thanks! Unfortunately, my router is old enough that it doesn't have that menu option :(

Is there perhaps third party firmware like Merlin that may help? Is this something you've investigated?

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Gurezaemon

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#3197341 19-Feb-2024 08:03

michaelmurfy:

Gurezaemon:

Thanks! Unfortunately, my router is old enough that it doesn't have that menu option :(

Is there perhaps third party firmware like Merlin that may help? Is this something you've investigated?

It's already running Merlin :)

The other router that works (with DHCP only) has stock (up-to-date) firmware.

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quic

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#3197408 19-Feb-2024 09:35

For what its worth, this morning we have acquired and tested an ASUS router here in our office.

Can confirm the setting mentioned by @JamesLiang is the cause/fix for this problem.

We can reliably replicate when PPPoE selected and this is set to "Yes", it also sends DHCP requests.

"Enable VPN + DHCP Connection" should be set to "No"

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astrae

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#3197441 19-Feb-2024 11:33

I found my router was trying to do ipv6 over DHCP and ipv4 over PPPoE

Disabling ipv6 stopped the dual Auth message in the quic portal.

Interestingly last week I tried DHCP, my router never received an IP but the portal said I had auth'd via DHCP. As this didn't work i went back to PPPoE

On the weekend I tried DHCP again. I didn't get an IP again but the quic portal showed no connection at all.

Will wait for the official announcement before trying DHCP again.

squareeyes123

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#3197477 19-Feb-2024 13:11

My experience: I'm sick of sites and services being blocked (due to reallocated IP ranges?), so have tried to switch to DHCP in the hope I get a new IP.

ONT off for 5 mins, set UDM Pro to DHCP, reboot. Bring up router. Quic admin portal test shows ONT online, but router disconnected. Waited 30mins. Web portal (on my phone) shows last connection PPPoE, disconnected.

Was worth a try for me but don't bother until it's available I'd say.

@quic I'd love to trial DHCP if you are looking for final UAT before official release. I'm on the Nokia ONT/2K Hyperfibre if that's worth anything in a use/test case.

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quic

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#3197482 19-Feb-2024 13:33

For those of you trying DHCP, again just bear in mind it may not work - behaviour is you could get a lease but no routing. Our official announcement won't be far away, just hold fire a little longer.

@squareeyes123 Restart your PPPoE now, you'll get a new IP from a new subnet without an issue.

Just to add on to this thread, as a result of what @Gurezaemon has found, before our official DHCP go-live, we will be adding functionality inside the Quic account portal for you to "lock" your connection to either PPPoE or DHCP (or leave as both), for those routers which are hellbent on running both dialers simultaneously without the ability to disable either.

Thanks for bringing this to our attention.

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squareeyes123

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#3197486 19-Feb-2024 13:49

quic:

For those of you trying DHCP, again just bear in mind it may not work - behaviour is you could get a lease but no routing. Our official announcement won't be far away, just hold fire a little longer.

@squareeyes123 Restart your PPPoE now, you'll get a new IP from a new subnet without an issue.

Just to add on to this thread, as a result of what @Gurezaemon has found, before our official DHCP go-live, we will be adding functionality inside the Quic account portal for you to "lock" your connection to either PPPoE or DHCP (or leave as both), for those routers which are hellbent on running both dialers simultaneously without the ability to disable either.

Thanks for bringing this to our attention.

@quic thank you very much. Confirmed new IP on PPPoE and stuff is working :)

Quic referral: https://account.quic.nz/refer/415133

cychronz

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#3197554 19-Feb-2024 15:12

Can I be stood up on DHCP?

Dodgeyboye

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#3197641 19-Feb-2024 19:42

Edit again: Still not working, very annoying.

EDIT: it may of been the automatic configuration for ipv6 that was the issue. I have set it to pppoe and will wait again.

So frustrating having the same issue, keeps trying to connect via DHCP but that does not work at all for me. Have waited 30 mins with router off showing no connections on account page, booted router up using pppoe still not working. Check account and still trying to connect via DHCP.

Using a Linksys Velop router

michaelmurfy

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#3197691 19-Feb-2024 23:19

@Dodgeyboye Refer to Quic's post here: https://www.geekzone.co.nz/forums.asp?forumid=194&topicid=311798&page_no=1#3195853

You need to ensure you don't have IPoE / DHCP configured on your router (PPPoE only) and drop your connection for 30mins. Does the portal say you're using both currently?

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