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Gurezaemon

~HONYAKKER!~
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#311798 15-Feb-2024 12:56
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This morning around 9:40, my connection stopped. I have not changed anything in the router in months, so this is unlikely to be a configuration issue.

There is nothing relevant on the quic page, so I thought I'd try my luck here.

I have:
-Rebooted my router (Asus RT-AC87U)
-Rebooted the ONU. The green LED next to the ethernet port is blinking as if data is going through it
-Tried a separate router (Asus RT-AC58U) that has previously worked with quic, and that has the same configuiration.

Both routers give an "Invalid account or password, click the link to modify it." error.
I check the settings, and they are correct (user: quic@quic.nz, password: quic).

Internal network is fine, and pinging other machines on the network works too.

Any thoughts?





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quic
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  #3195853 15-Feb-2024 14:25
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Thanks for the PM @Gurezaemon.

 

Just for everyone's benefit and knowledge: As we continue to roll out our new authentication stack, this starts the process of enabling DHCP/IPoE authentication for some customers.

 

As we work through enabling this, we are seeing some routers are attempting to authenticate with both DHCP & PPPoE simultaneously, which then blocks out the other authentication type on our side (to avoid IP conflicts etc).

 

If you're seeing no connectivity, take a peek in your Quic account to see if you're authenticated by DHCP or PPPoE, and hopefully it's the one you're expecting. But if not, check out your router config and either disable the DHCP client or PPPoE dialer (and associated DHCPv6 if in use).

 

PPPoE:

 

or, DHCP:

 

Note: Switching from PPPoE to DHCP can take up to 2 minutes, switching from DHCP to PPPoE can take up to 30 minutes.

 

Note: This is not an announcement, or confirming DHCP authentication is available for all. That's still coming. 😉

 

More comms coming out about this very soon once we've ticked off a few more boxes - watch this space!





Quic Broadband
quic.nz - The telco who puts you in charge!

 

 

 

 


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